Forum Discussion

TODDNEMISH's avatar
TODDNEMISH
Community Member
2 years ago

"Articulate Replay 360 has stopped working"

Hi there. When publishing, I keep getting the above message and have read for solutions in the forums. I'm publishing to my local drive with a simple title. I see the same result with Review 360. Also uninstalled and installed. However, my project has a ton of edits, so is there a break point in saving it to a video file? Any advice would be helpful. v 2.23.24149.0

Replay 360
storyline 360
Studio 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Todd!

    It sounds like you were running into some publishing issues with Review 360 and Replay 360. I'd be happy to help!

    I just had some follow-up questions first:

    • Is the error you are encountering isolated to one project or multiple projects you attempt to publish?
    • Does the issue still persist currently? Yesterday we were experiencing an outage that partially affected courses that were being published to Review 360 which has since been resolved.

    If you would be able to share a copy of the project file you are having issues with, I'd be happy to take a closer look and test the behavior on my end. You can share it here in the discussion or privately through a support case.

    Looking forward to hearing from you!

    • TODDNEMISH's avatar
      TODDNEMISH
      Community Member
      2 years ago

      Thanks, Steven. The error is only on one project which crashes at 91% to either Review 360 or a video file. I'll upload the file via the support case link. Case # 03700169. Thank you. 

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        2 years ago

        Hi Todd!

        Thanks for the feedback!

        Excellent move sharing your file through a support case! I see that my colleague Lianne has picked it up and is conducting some tests. You should be hearing from her as soon as she's finished.

        We'll continue this conversation over in your support case.

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