Forum Discussion

SilviaMilanova's avatar
SilviaMilanova
Community Member
8 years ago

AUDIO and SCREEN is CHOPPY

Hi all, When I record my full screen, the audio is super choppy, cutting in and out. The quality is very poor. Also, the screen "jumps" when I preview the recording after I'm done. Is it just my...
Peek 360
KellyAuner's avatar
KellyAuner
Staff
4 years ago

Hi Valerie,

Thanks for reaching out! I'm sorry to hear you are experiencing choppy audio and video. Since this is an older post, I'd like to ask you a few clarifying questions to get started:

  • Is this happening when you are recording a Peek 360 video? If so, are you using Peek for Windows or Peek for Mac? If you're experiencing this issue in Replay 360, you can try doing a quick repair to reset the application.
  • Are you using an external monitor? If you disconnect the monitor and try recording, is the video and audio still choppy?
  • Is this happening with all recordings or randomly?

I'll look out for your response!