Forum Discussion

JakeMateo's avatar
JakeMateo
Community Member
8 months ago

Audio delay with Canva Video?

I uploaded a video I created in Canva.

The audio is riddled with delays when I preview it.

What's the fix for this?

Thanks!

  • Hi Jake, 

    Sorry to hear that you ran into this issue. I'd like to ask a few questions to help clarify your experience: 

    • Is the delay happening to all videos that you produce on Canva, or just a few?
    • Are all videos affected, or just the ones created in Canva?
    • Are the delays still present when you publish your course?

    Additionally, you can try re-encoding your videos using a tool called Handbrake to see if this helps address the delays. Here's how. If all of your videos are affected by the delay, try repairing your Storyline 360 installation as a troubleshooting step.

    • JakeMateo's avatar
      JakeMateo
      Community Member

      Hi JT, I appreciate your response. I just created one video in Canva.  I didn't publish it yet.  I'll check out your suggestions for fixing more closely....Thanks.