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HarleyWahl-9ad4's avatar
HarleyWahl-9ad4
Community Member
11 days ago

Bug/Issue in Rise Edit Pane

Hello! I've been experiencing an issue/bug when using the edit pane in Rise 360. Whenever I type in the Edit pane (mainly with headings/subheadings and changing the text on a continue button), the text seems to glitch and will back space, add extra letters, skip letters, etc. I have to retype multiple times or type extremely slowly to avoid this glitch. 

Is anyone else experiencing this? Is there a way for me to fix this? It's slowing down my development. 

  • Hi HarleyWahl-9ad4,

    Sorry to hear that you ran into this snag. 

    I'm not seeing this issue being reported by other users, so there's a possibility the behavior is isolated to your browser. I'd like to ask a few questions to clarify your experience:

    • Does the issue happen if you test Rise 360 in other browsers?
    • Do you have any active browser extensions that check for spelling or grammar? If yes, does disabling them improve the performance of Rise 360?
    • Have you tried clearing your browser's cache?
    • Is your browser up-to-date?
    • Does the issue happen using your browser's private or incognito mode?

    Please open a case with our support team here if the issue is happening regardless of which browsers you use to connect with a support engineer for further troubleshooting.