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AlisonC
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20 days ago

Character/object pixelates while editing states

I've been having an issue yesterday and today. When I'm editing the state of an object, it pixelates or even vanishes. It's persistent - if I save the file, exit, and reopen the file, the issue is still there. I'm thinking it may be related to RAM. But now that I've closed some things, my memory usage is only at 45% Any other thoughts?

 

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I've been having an issue yesterday and today. When I'm editing the state of an object, it pixelates or even vanishes. It's persistent - if I save the file, exit, and reopen the file, the issue is still there. I'm thinking it may be related to RAM. But now that I've closed some things, my memory usage is only at 45% Any other thoughts?

\n

 

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I've been having an issue yesterday and today. When I'm editing the state of an object, it pixelates or even vanishes. It's persistent - if I save the file, exit, and reopen the file, the issue is still there. I'm thinking it may be related to RAM. But now that I've closed some things, my memory usage is only at 45% Any other thoughts?

\n

 

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Hi AlisonC,

\n

Thanks for reaching out! 

\n

Editing an object shouldn't cause it to pixelate or vanish in any way. Please try repairing your Storyline 360 installation to troubleshoot the behavior. You'll also want to ensure you're working locally when making changes to your project file. If the issue persists, please open a case with our support team here to connect with a support engineer for additional troubleshooting. 

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