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KathrynRowe-a9b's avatar
KathrynRowe-a9b
Community Member
29 days ago

Delayed Audio in Replay 360

Hello,

I am creating a video/screen recording with Replay 360. Both the screen and the audio seem to record fine, but when I play it back the audio is sometimes delayed. The audio wavelengths will show on the audio line, but during playback it doesn't start playing the audio right away. The playback would start in the middle of a word. In the attached image, I highlighted the audio that will not playback in purple. This occurred in a few places throughout the recording.

It was also pretty inconsistent. The audio may play fine in one section, but if I trim part of the clip directly before the audio, the beginning of the trimmed clip will then cut out when I play it back. I published the file to see if it was a preview/playback error and the audio delay was present in the published file as well.

I also tried recording the audio separately from the screen recording, but it did the same thing. The beginning would show wavelengths, but the audio itself would not start right away. 

I also attached a short test video I created. The first word I say "Testing," is cut off.

  • Hi KathrynRowe-a9b

    Thanks for reaching out!

    I’d like to bring in our Support Engineers as they are more familiar with troubleshooting this behavior you’re seeing in Replay! I’ve opened a case and sent you an email with a few initial troubleshooting steps. Please respond to that email with your findings and our Support Engineers will take it from there!