Forum Discussion
Download/Update software link disabled
Hi,
The update software feature is disabled in my organization by network/security team.
I want to enable the url for download.
The following error I am getting while downloading updated version from Articulate360 App.
Download failed:
https://api.articulate.com/products/5836f989-4eca-455e-8349-023858135a54/download v2; Got status code Forbidden while attempting to GET to/from https://cdn.articulate.com/products/uploads/mOqJZIG0az3k4FXG/storyline-stable-release-3-85-31840-0.exe.;
Got status code Forbidden while attempting to GET to/from https://cdn.articulate.com/products/uploads/mOqJZIG0az3k4FXG/storyline-stable-release-3-85-31840-0.exe.
Which link should I enable for this issue.
It should work every time the updated software releases.
Hello Sagar!
Sorry for the trouble! I appreciate you sharing the screenshot and the error that you're coming across. I've started a case on your behalf with our Support Engineers to ensure that you can download the software.
You'll be hearing from them shortly!
Hello Lauren,
Thanks for responding.
The download is blocked by our IT team. I want to ask my organization's IT support team to unblock the link.
Which link can I enable to download the apps in future.
Hi Sagar,
No worries! Thanks for letting us know.
Here is the link for your IT Team to download the desktop apps:https://360.articulate.com/downloads
If you have any other questions, please let us know.
Have a wonderful start to your week!
