Forum Discussion

SagarMavale-8ee's avatar
SagarMavale-8ee
Community Member
7 months ago

Download/Update software link disabled

Hi,

The update software feature is disabled in my organization by network/security team.

I want to enable the url for download.

The following error I am getting while downloading updated version from Articulate360 App.

Download failed:

 https://api.articulate.com/products/5836f989-4eca-455e-8349-023858135a54/download v2; Got status code Forbidden while attempting to GET to/from https://cdn.articulate.com/products/uploads/mOqJZIG0az3k4FXG/storyline-stable-release-3-85-31840-0.exe.;

Got status code Forbidden while attempting to GET to/from https://cdn.articulate.com/products/uploads/mOqJZIG0az3k4FXG/storyline-stable-release-3-85-31840-0.exe.

Which link should I enable for this issue.

It should work every time the updated software releases.

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    7 months ago

    Hello Sagar!

    Sorry for the trouble! I appreciate you sharing the screenshot and the error that you're coming across. I've started a case on your behalf with our Support Engineers to ensure that you can download the software. 

    You'll be hearing from them shortly!

  • SagarMavale-8ee's avatar
    SagarMavale-8ee
    Community Member
    7 months ago

    Hello Lauren,

    Thanks for responding. 

    The download is blocked by our IT team. I want to ask my organization's IT support team to unblock the link. 

    Which link can I enable to download the apps in future.

Related Content