Forum Discussion
Exporting a training program with trademarks in it
Trying to upload a training program to our LMS system Workday and it keeps giving us error. Are we not able to upload files that have trademarks?
Thanks
- EdHearnCommunity Member
- RonPricePartner
Are the trademarks in the title or the name of the file?
- KellyMartin-506Community Member
Yes it does have it in the title and throughout the course.
Do you have a work around for this?
Thanks
- KarlMullerCommunity Member
Hi Kelly,
Why do you think it's the trademark that's causing the error?
- RonPricePartner
If you remove them from the title, does it upload properly?
- EdHearnCommunity Member
Kelly was reaching out for me. I even reach out to one of our experts at our company within the Workday team and stumped them. We might be opening a ticket with the Workday to figured it out. I made a copy of the course and removed all the trademark out and still getting the same problem when loading it into workday. Tried Scorm 1.2 and even 2004
- RonPricePartner
Does this happen to other courses? Have you tried loading it to SCORM Cloud to see if it works there?
- EdHearnCommunity Member
FIrst time I have had this happen and it is over 100MB (292MB) so I can not use the free Scorm Cloud. I do not feel we use Scorm files enough or had this problem enough for $75 Scorm Cloud
- KarlMullerCommunity Member
Hi Ed,
Is your SCORM ZIP file 292MB?
Our LMS can't handle SCORM files that size, so that may be your problem.
- EdHearnCommunity Member
The exported SCORM file is 292MB.
If it does not support that size how come it allowed me to export it and did not get a error or message when exporting it?
Everything seems to work fine till I tried to load it in Workday. I also have a ticket open with Workday to make sure I'm not over looking something else too
- KarlMullerCommunity Member
Hi Ed,
The maximum SCORM file size differs from LMS to LMS.
The limit for our LMS is 50 MB. If I try uploading anything larger than that it won't work.
Rise does not know which LMS you are using, so it will create a SCORM file regardless of the size.
- RonPricePartner
nice catch - thanks for the update