Feedback master never works for me!

I'm getting so frustrated with the feedback master. I set it up correctly so that it has all the styles I want, but when it's applied I get nonsense. 

This is what it looks like in the master: 

 

This is what it looks like when it's first applied: 

When I then go in and manually select the feedback master (there is only one in there to choose from), I get this: 

I feel like I spend ages setting up my templates to use and then I have to manually sort them anyway! 

Sorry for the rant. Does anyone have any ideas on how I can fix this please?

Kassy