Forum Discussion
Generate AI Audio: Text-To Speech malfunction
I've been using this feature and all of a sudden I keep getting "We couldn't generate your audio." So I do the "Try Again" button, does not help. I rebooted but keep getting the same error and now I'm stuck. I also deleted the audio, duplicated the slide, and tried to add it to a new slide. Same error. Any advice is greatly appreciated.
Hi everyone,
I'm sorry to hear about the trouble with text-to-speech generation. Our team has identified and released a fix for the error some users encountered: generating AI text-to-speech greater than 650 characters would fail. This fix should be released immediately, and we'll let you know when that error is resolved.
You can also see real-time status updates here: https://www.articulatestatus.com
If you'd like to receive notifications of status changes in the future, click the "Subscribe" button in the upper right corner of the status page.
23 Replies
I processed 1019 characters. EricSantos Thanks for the quick response and the link to the status page!
Hi MaryGregg-f1028, TomClearwate946, and MelissaEvans-83,
Thank you for confirming that the fix worked on your end!
You're most welcome. If you encounter other issues, please don't hesitate to reach out here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.
