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BinhPham-6eafd8's avatar
BinhPham-6eafd8
Community Member
4 months ago

Hover State on touch screen Window devices

When I open a scorm file on a touch screen Window device, the first touch is understood as Hover stage, and the second touch is the Selected stage. That's mean I have to touch twice on a button to selected it. This problem wouldn't happened on an IOS device like Iphone or Ipad. How can I fix this?

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    4 months ago

    Hi Binh!

    Thanks so much for reaching out about your experience when viewing your course on a Windows device. Happy to dig into this more with you! 

    • If I understand correctly, you're not experiencing this when viewing this on an IOS device. Is that right? It would be helpful to know what kind of Windows touch device you are working with as well! 
    • Do you have triggers set up in your course for the different states?  You will want to be sure to include a trigger when the user clicks. My colleague Tom mentioned this in this discussion in case that is helpful. 

    We'd be happy to take a closer look at your setup within this thread or privately in a support case. 

    Looking forward to hearing from you! 

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