Forum Discussion

NickMullins's avatar
NickMullins
Community Member
14 days ago

I can no longer edit triggers without having to restart every few minutes.

I am fairly new to Storyline (~1yr), but I can't help but think this may be a byproduct of the recent update I did.

When I open an existing story, the triggers pane appears to "freeze", meaning I can not change/edit the triggers. As I navigate to different slides, the existing triggers no longer appear on those slides, and are replaced by the trigger information from a different slide. It only seems to sort itself out after I restart my computer, but the fix is only temporary. Once I edit a trigger successfully, the rest of the triggers "freeze" and each slide shows the trigger(s) for the slide that I was able to edit. A very frustrating series of events as I enter our busy season. Any thoughts or ideas would be most appreciated. 

8 Replies

  • Hey Nick

    That is some odd behavior.  Can you confirm that you are working on your local hard drive (c:)?

  • NickMullins's avatar
    NickMullins
    Community Member

    I open and work the file from Team Slides, but do save a copy locally. Pre-update, I had no problems doing this. 

    • KellyAuner's avatar
      KellyAuner
      Staff

      Hi NickMullins and AnneFehr!

      I see you've both opened support cases and are troubleshooting with our talented engineers. We'll continue the conversations there!

  • AnneFehr's avatar
    AnneFehr
    Community Member

    Hi Nick! This is happening to me as well. It's happening in a file I adopted from a past coworker that I am now working in to correct some errors. I assumed it was an issue with the file itself. I'll submit a case as well!

  • jkshenk's avatar
    jkshenk
    Community Member

    I am having the same issue, it works for a while then all my triggers disappear. I have to save, exit out and then restart.  

    • KellyAuner's avatar
      KellyAuner
      Staff

      Hi jkshenk,

      Great call opening a support case with our team!

      I see they've suggested you start with these troubleshooting steps. Please feel free to reply to my teammate, Amlan, in your support case. They'll help get you back up and running as quickly as possible!