Images disappearing

Hi, 

It actualy looks like a shape you have inserted (since the little yellow square shows). If you select the item and look at the timeline you will see if it is a image/a rectangle etc.

It could be that it is set to transparent 100%. Right click the "image" and select format shape (or similar. Now look at the Fill tab and make sure it is set to transparant 0%. However if it a image make sure it also is 0% transparent.

Hope it helps!

Hi Jonas,

Thanks for the quick feedback! 

I can confirm that it is an image, and it's set to 0% transparent. I've even selected "Reset Image" just in case there was something edited I wasn't aware of, it remains blank.

Any other ideas?

Hi Hannah, this is a real puzzle! Do you have the original image file? If so, what happens if you delete the image on the slide and re-import it? 

Also, what version of Storyline are you working with?

Hi all!

Following up on this chain because it just happened again. The funny thing is that it's doing it both for images I've imported and standard Content Library items. Icons are safe; it only impacts photos and characters.

I've attached the file here so you can see that the timeline and slide preview on the left shows everything is there, but the actual slide doesn't show it.

Thanks for any help you can provide!

Hi APIC,

Thanks for reaching out and letting us know what you are experiencing.

What slide(s) are you seeing this issue on? First glance shows the slide content for me, but wanted to reach out and make sure I'm looking at the right slides.

Hi Leslie!

Funnily enough, it is the slides after the ones you tested: 17-35.

When you look at the timeline, you will see that there are photos and characters there, and while they show up on the left preview, it's not in the main screen.

Thanks for the confirmation. I am seeing some strange behavior as you're reporting:

I imported your project into a new file to see if this would alleviate the issue and got some additional slides with missing items.

I did get an error message as well, so I'm opening a support case on your behalf so that you can work directly with one of our support engineers to get to the bottom of this issue.

Be on the lookout for an e-mail from our team.

Thanks Leslie!

I have exactly the same problem.  Images are there, file saved, then a come back a few days later to continue working and some images have disappeared though they still appear in the timeline and icons (but eventually disappear from icons as well.  I have to go back and rename the image then reinsert it.  This happens quite often so it has become a real annoyance.  Any ideas?

Hi Maria,

Thanks for reaching out and letting us know that you are running into a similar issue with your project.

Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes. Check out this article for more information and tips.