Forum Discussion

StephanieQuek's avatar
StephanieQuek
Community Member
5 years ago

Replay screen recording issue with mouse arrow

Replay screen recording issue with mouse arrow. During my recording, my mouse click was accurately pointing at the right place however, the recording seem to have the mouse arrow showing it pointi...
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RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Stephanie,

Thanks for reaching out and sharing what you're experiencing! We've seen this issue come up before, and there are two possible reasons:

  1. The display settings on your computer are not set to 100% or 96 DPI.
  2. An extra monitor is causing issues during screen-recording.

If neither of these is the culprit, connect with our support engineers and they can help you troubleshoot why this is happening!