Forum Discussion

StephanieQuek's avatar
StephanieQuek
Community Member
5 years ago

Replay screen recording issue with mouse arrow

Replay screen recording issue with mouse arrow. During my recording, my mouse click was accurately pointing at the right place however, the recording seem to have the mouse arrow showing it pointi...
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BethLacey-b88db's avatar
BethLacey-b88db
Community Member
5 years ago

Ren, what do mean by issue #2?  I am trying to figure out the settings I need to be able to capture the mouse in the right place and NOT have a giant black box around my recording.  Do I need to unplug my second monitor as well?  What are the correct resolution settings, other than the 100%?

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    5 years ago

    Hi Beth!

    Thanks for following up, and I'm sorry to hear you see this unwanted behavior. 

    The behavior you describe where there's a black box around the recording sounds similar to an issue our team is looking into, but I'd like one of our support engineers to confirm.  Would you be willing to share the .replay file with us for testing?

    We'd love to explore your setup to offer tailored guidance. If you're able to share the project, please use this private upload link!