Forum Discussion

KatrienVerhulst's avatar
KatrienVerhulst
Community Member
2 years ago

Rise - Hex code: shows no value

Hi everyone,

I would like to look up the specific color (HEX) used in a paragraph title, but when I select the title and then click on color, is says a "#000000".  Am I doing something wrong?

 

Thank you!

 

rise 360

7 Replies

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello KatrienVerhulst,

    Happy to help!

    You can try switching the colors between colors to refresh and update the HEX Color to the correct value. Here's a quick recording showing how. I've also added this community thread to a bug report we have open for this behavior. We'll let you know as soon as a fix is released. Let me know if this works for you!

  • KatrienVerhulst's avatar
    KatrienVerhulst
    Community Member
    11 months ago

    JoseTansengco

    apologies for my late reply, I must have missed your response. Thanks for the recording, it does help!

    What I did to be on the safe side is duplicate the title first (as it is a custom color, not a standard color), then change the color on the duplicate and then I do see a hex code. 

    When I then go to the original title and select one word, I see the hex code (so I am happy), but when you select the complete title, it still says no value, so there must be a bug still.

    Any update on the fix you mention above?

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      11 months ago

      Hi KatrienVerhulst, 

      Glad that my colleague JoseTansengco was able to assist you with his recording and reply! 

      Thanks for checking in on this bug report. We do not have any updates to share at this time. We'll be sure to update this thread so that everyone is in the loop! 

      Have a great start to your week!