Forum Discussion

PamelaSawyer's avatar
PamelaSawyer
Community Member
2 years ago

Rise 360 Adding GIFs

Hi all,
I've been trying to incorporate a small mp4 (124k) of a flashing button into the Video block (Rise360), however, it keeps getting stuck and it just hangs here:

How can I add GIFs? 
Thanks,
Pam

  • KarlMuller's avatar
    KarlMuller
    Community Member

    Hi Pam,

    GIF's can be added to any block that accepts images, as long as they are in the *.GIF format.

  • Hi Pam,

    We can also help find out why your MP4 is not uploading properly into Rise.  You may attach the file here so that we can check it.  If you are concerned with privacy, you may create a case with our support team and attach the file to the case.  We'll respond as soon as we receive your case and delete the file after troubleshooting.

  • PamelaSawyer's avatar
    PamelaSawyer
    Community Member

    Karl - I tried adding a gif to several types of blocks, and with several different gifs - I couldn't get Rise to upload the gifs. (I go through all the forums and help before I post here.)

    Christopher - I have attached one of my gifs. Thanks for your help.

    • KarlMuller's avatar
      KarlMuller
      Community Member

      Hi Pam,

      I've converted your MP4 video to an animated GIF.

      Insert this file as an image block.

  • PamelaSawyer's avatar
    PamelaSawyer
    Community Member

    Karl:  So I can't just use mp4s - I need to convert them. Oi - sorry Karl, I missed a step. I don't usually work with gifs.

    It worked like a charm! Thanks darling.