Forum Discussion
Rise will not properly import Storyline project
We have a storyline project imported into a Rise course using Review360. We've had a few recent reports from learners that they are stuck on the opening question and no matter what they put in is determined incorrect. I accessed the Rise course and took it myself, confirming the technical issue. I initially thought this was a problem in the Storyline project, perhaps how the Submit button was placed, however beforehand I checked the project in Review360 and this problem does not exist. It operates fine. I tried reimporting it to make sure they are the same version but this major discrepancy still exists.
I'm working on accessing the project file as we speak, and I'll update if I discover any further information once I have it. But at the moment the variable appears to be between the Review version and the version once imported into Rise.
Any help would be greatly appreciated.
Thanks!
3 Replies
Update: I have the project file and the issue does occur during Preview, so why it would operate fine in Review360 but not within Storyline or Rise is truly puzzling. I'll update as I discover more.
StephanieCorren : How frustrating! A project should work the same during Preview, in Review 360, and when importing into Rise 360.
If you want to contact the support staff directly, you can do that here: https://access.articulate.com/support/contact
They're discreet, so you can upload a copy of your file for them to investigate. They'll delete it when the case is closed.
Thank you but we're actually all set. The fact that the Storyline project has behaving the same was a coincidence. It was not the correct project file and once I had found the correct one, everything was working properly. This still left the question of what was going on in Rise. The workaround was simply uploading a new version of the Storyline project (not update the current one) into Review360 and importing that into Rise to replace the old one. Then it worked just fine.
