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ChrisForbesE204's avatar
ChrisForbesE204
Community Member
8 months ago

Storyline 360 failed to uninstall

Hi, Having difficulty removing Storyline 360. Error message: Storyline 360 version 3.63.27674.0 failed to uninstall.  The exception was: Unable to locate cached bootstrapper file path!   ...
advice
storyline 360
NikhilKumarPare's avatar
NikhilKumarPare
Community Member
7 months ago

Hi ChrisForbesE204​, did you get the solution to this issue? I have also facing the same challenge since last week.

  • ChrisForbesE204's avatar
    ChrisForbesE204
    Community Member
    7 months ago

    Hi. Just an update.

    I believe the issue is still ongoing for my colleague. I hasten to add that Articulate has been helpful in attempting to rectify this issue. An old SL 360 exe installer, coupled with a new updater appears to be the cause of the problem. 

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      3 days ago

      Hi ADF_LM! Absolutely, I'm happy to share the steps:

       

      1. Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing Quit.
      2. Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
      3. Download and extract this zip file on your computer: https://cdn.articulate.com/assets/kb/360/360cleanup.zip
      4. Right-click the 360cleanup.bat file and choose Run as administrator. The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
      5. Reboot your computer.
      6. Download the latest Articulate 360 desktop app here: https://id.articulate.com/redirect/downloads
      7. Right-click the articulate-360.exe file and choose Run as administrator.
      8. Launch the Articulate 360 desktop app and click Install beside each authoring app you want to install.
      9. Reboot your computer and test your Articulate apps.
      • ADF_LM's avatar
        ADF_LM
        Community Member
        3 days ago

        Hi Lauren,

        Thanks very much! I will give this a try (assuming it is permitted in my organization's security guidelines).

        Best,

        Anne