Forum Discussion
Storyline sound not working after publish
I have made a storyline I publish it to LMS and try to then view it from the LMS and there is no sound. I have tried chrome, firefox and edge. So I tried to publish to review 360 then insert into a rise course and it still has no sound. It is all text to speak. It works fine on the 'preview' within storyline just it is gone when publishing. HELP I have put sooo much text (to speak) into the course.
Hi Danielle!
Sorry to hear you've run into this setback!
I noticed that you've also opened a support case and connected with my colleague Darrell. Smart move! I see that you provided updates and that the issue was related to your computer not rendering the sound. Glad to hear that's been sorted out!
If you run into any setbacks moving forward, please let us know!
Could you let us know how this was resolved? The steps to take when your computer isn't rendering the sound? Thanks!
Hi, JessicaBunce!
Thanks for reaching out and I'm sorry to hear you've hit this snag. I took a look at Danielle's case, and it seems they solved their issue before troubleshooting with support. It would be helpful to gather a few more details to figure out what's going on.
- Does this happen with one specific course or multiple courses?
- How are you publishing your course? Was it hosted on an LMS or a web server?
- Have you tested different browsers?
If you're comfortable sharing your file, I'd be happy to take a closer look! You can upload it here or privately in a support case, and we'll delete it from our systems once troubleshooting is complete.
