Forum Discussion

JohnFreiberger's avatar
JohnFreiberger
Community Member
4 years ago

Unable to delete content inside a Rise 360 block

Hi,

I am suddenly unable to delete markers inside a labeled graphic content block. The delete/trash can icon is now missing (see attachment). This function was working just fine earlier today. Is anyone else experiencing a similar issue in Rise? Will log a ticket, but thought I'd search this forum and post if needed.

Thanks!

John

rise 360

6 Replies

  • JohnFreiberger's avatar
    JohnFreiberger
    Community Member
    4 years ago

    Hi Karl,

    Thanks for the confirmation. Good to know it's not just me. :-) Fingers crossed it's resolved soon. Time for an early lunch! :-)

  • KarlMuller's avatar
    KarlMuller
    Community Member
    4 years ago

    Investigating - Hello, Rise 360 users. You may have trouble deleting images or logos in Rise while editing courses right now, and the trash can icon on some blocks may be missing or showing up incorrectly. We're investigating what's going on, and we'll keep you posted. We're so sorry for the trouble.

    https://www.articulatestatus.com/ 

  • LeaSAgato's avatar
    LeaSAgato
    Staff
    4 years ago

    Hi everyone. We've identified an outage with Rise 360 where users may have trouble deleting images or logos in Rise, and the trash can icon on some blocks may be missing or showing up incorrectly.

    You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!