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MaithriKular178's avatar
MaithriKular178
Community Member
2 years ago

Unknown Content Type When SCORM file Uploads Oracle

Hi, 

Publishing the content and converting it to ZIP file is successful, however when tries to upload the content to LMS, it is end up with Content type - 'Unknown'.

Any hints on what could be the issue. I have uploaded the log file also. 

 

  • Hi Maithri! I'm sorry to hear about the issue you encountered with your published content.

    I see that you've been working with my colleague Jan and it appears that for now, you are no longer experiencing the issue.

    Should you continue to encounter the same error again, please feel free to reply to your email conversation with Jan. I believe he has already engaged another team to work on this issue with you.

    Let me know if you need anything else.

    • NoeliaRamos-a69's avatar
      NoeliaRamos-a69
      Community Member

      Hello AngeloCruz I was just concerned as to why, for the first time, a "Error" appeared after I clicked the submit button after uploading the scorm file 1.2 to the LMS. This course is currently required to be upload online to the LMS as part of the act of learning, I tried uploading another scorm file, but I kept getting the same error and only the SCORM 1.2 package is properly uploading in the LMS. Could you please provide additional recommendations?

      I've already checked, and there are no issues with publishing the SCORM file. When I first start my first project with scorm file size 50MB, we did not encountered any issues/bugs. However, now that we're on our third project with a larger file size 560MB,
      I suspect the issue might be related to the data in the LMS system.

      Note:
      I’ve already spoken with LMS admin, and he proposed trying to upload my SCORM file 1.2, but he still getting the same error I encountered.  I'm a little confused. I asked about the LMS SCORM file size limit, and he mentioned it's 1GB. So, what happened???

      1st project - 50MB - success
      2nd project - 150 MB - success
      3rd project - 560 MB - failed to upload

      My work has a larger file size because all of my assets were mp4 file that I downloaded from synthesia and included many images and infographics.

      https://community.articulate.com/discussions/discuss/scorm-file-issue-or-lms-issues/1205901 
      Scorm File Issue or LMS Issues?? | Articulate - Community

      • LaurenDuvall's avatar
        LaurenDuvall
        Staff

        Hello NoeliaRamos-a69! I see that you posted in this discussion as well. I'm surprised that you are running into this issue, especially since your LMS admin said the limit is 1GB. Have you asked your LMS admin what the Error message means? Does it just say "Error" without any context?