Forum Discussion

AnjaRupprecht's avatar
AnjaRupprecht
Community Member
4 months ago

Video in webbased course

Hello, I have inserted a storyline screencast with voice in a rise course. This course has been published as web course. The course contains several screencasts. All but one work - one does not. I have also published the course via LMS - there we don´t have problems. Any ideas why one screencast should not work?

Articulate 360

3 Replies

  • KellyAuner's avatar
    KellyAuner
    Staff
    4 months ago

    Hi AnjaRupprecht,

    It's interesting that the screencast plays within the LMS, but not when published to the web. 

    • What do you see instead of the video? Example, error message, blank screen, etc.
    • Is there something that differentiates this screencast from the others that work?
      • Recorded differently, length, how it was saved?
    • Have you tried viewing the course in a different browser? 

    Let know if this helps!

    • AnjaRupprecht's avatar
      AnjaRupprecht
      Community Member
      4 months ago

      Hello KellyAuner​ , I tried out several things but I can´t solve the problem. The only difference to other screencasts is that I do not have several slides but just one single slide (video) while the others are step-by-step slides. As we have recorded this a long time ago, I can´t insert the cast again - but would that be an explanation? We receive a standard error message:

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        4 months ago

        Hi AnjaRupprecht​, 

        Thanks for sharing an update with us! When publishing your Rise 360 course to Review 360, can you view this screencast properly? 

        If you still have access to the .story files where the screencasts were created, you can try setting the video quality to Static.

        1. When you publish a course, go to the Quality property in the Publish window.
        2. Choose the Static video quality setting.
        3. Drag the Static slider to the right to increase the publish quality.

         

        If that doesn’t work, we can take a closer look at a copy of your Rise course and .story project files in a support case. You can also share a screen recording of this behavior. We'll delete all files after testing! 

        Looking forward to hearing from you!