Forum Discussion
Video not playing during timeline preview?
Hi everyone,
I noticed the my videos are not playing when previewing my timeline. This happens from the latest SL360 update. Thoughts?
Hi Ted
do you mean the slide preview or the timeline preview
Hi Ted,
Thanks for reaching out and letting us know what you're running into. It looks like Wendy has asked a clarifying question as well.
You mention that the issue is since the latest update, so I assume it was working as expected previously.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi. Yes. It's in the timeline, preview. I tested the videos and it seems only certain ones works and other don't. I am thinking it could be the final encoding output. Thanks for the replies.
Hi Ted!
Thanks for clarifying! Are there any similarities between the videos that aren't working? Like the file type.
If you need an extra set of eyes on the project, don't hesitate to share your file with us!
I am having the same issue, but opposite. I created an .mp4 in Camtasia and imported it into a blank slide. It previews fine in the timeline, but does not play in slide or scene preview.
Update. I had sent the mp4 out for review in an email. I went to that email and dragged the file to my desktop and re-imported that one. Worked fine. Thoughts?
Hi Dale,
Thanks for reaching out and sharing what you experienced with your .mp4 file.
I'm curious if the first video file that you ran into difficulty with was not saved locally as the second one that you added to your desktop?
Thanks for touching base. That may have been the problem. Our company “highly suggests” that our project folders be kept in our “Documents” folder as it is backed up onto a server. Even though it resides here on my computer, as does the Articulate folder, the server has it’s hooks into it.
What I hear you leading to is that 360 prefers not to embed the videos from a network location?
You got it, Dale!
We recommend working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses (software and assets). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes. See this article for more information and tips.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Thanks for the tips Leslie!
Dale
I am having the same problem with previewing the video on the timeline. I only work on my hard drive so it is not a network issue. When I play the video it runs but if I pause the video and then try to play from there the video stops. The timeline continues but the video only plays from the beginning. This makes setting up timing for interactivity very difficult.
I am attaching an example file. From what I can tell, this is an issue with any of the video examples I have used.
Ted suggested rebuilding the slide with the video but this is happening to all my projects with a video.
Jerry Riley.
My suggestion is to export your audio out from the video. Import it into the slide and use it to set your markers for your interactivity. Then import the actual video in once you're done.
