Storyline: Customer Service Scenario
Scenarios are a great way to give your learners the opportunity to try out their new skills in a realistic environment. And thankfully, with all the Content Library 360 characters available to you directly in Storyline 360, building scenarios is super fast and easy. View this project in action.Free Illustrations: 30+ Comic Scenario Panels
Here's a pack of over 30 free illustrated comic panels that can be used to create interactive scenarios. Use them as is. Or customize them by cropping the panels you want and combining with the diverse comic panel characters shared here to create your own custom scenario. Add chat bubbles using this free file. I created these while practicing my AI prompting skills. The panels have been cleaned up a bit and all the chat bubbles removed. There may be some artifacts or image weirdness. That's the nature of AI. But you can crop those out or cover them up. Create Your Own Characters You can learn how to create these characters: Blog post overview Free course on how I created these characters Survey to give feedback on more charactersFree Illustrations: 85 Diverse Comic Panel Characters
Here's a pack of 85 diverse comic panel characters sitting at a computer. I created these while practicing my AI prompting skills. The characters have been cropped, cleaned up a bit, and upscaled. There may be some artifacts or image weirdness. That's the nature of AI. But you can crop those out or cover them up. Create Your Own Characters You can learn how to create these characters: Blog post overview Free course on how I created these characters Survey to give feedback on more charactersFree Illustrations: Business Meeting
Here's a pack of 15+ business meeting illustrations. There are some with solid backgrounds and some with transparent backgrounds. I created these while practicing my AI prompting skills. The characters have been cropped, cleaned up a bit, and upscaled. There may be some artifacts or image weirdness. That's the nature of AI. But you can crop those out or cover them up. Create Your Own Characters You can learn how to create these characters: Blog post overview Free course on how I created these characters Survey to give feedback on more charactersFree Illustrations: Standing Talking Characters Vol. 1
Here's a pack of 20+ characters that are standing and talking. I broke them into individual and dual characters. There are some with white, designed backgrounds and some with transparent backgrounds. I created these while practicing my AI prompting skills. The characters have been cropped, cleaned up a bit, and upscaled. There may be some artifacts or image weirdness. That's the nature of AI. But you can crop those out or cover them up. Create Your Own Characters You can learn how to create these characters: Blog post overview Free course on how I created these characters Survey to give feedback on more charactersFree Illustrations: Standing Talking Characters Vol. 2
Here's a pack of 8+ characters that are standing and talking. I broke them into individual and dual characters. There are some with white, designed backgrounds and some with transparent backgrounds. I created these while practicing my AI prompting skills. The characters have been cropped, cleaned up a bit, and upscaled. There may be some artifacts or image weirdness. That's the nature of AI. But you can crop those out or cover them up. Create Your Own Characters You can learn how to create these characters: Blog post overview Free course on how I created these characters Survey to give feedback on more charactersStoryline: Sensitive Employee Data Scenario
Including interactive, real-world scenarios in your online training can help learners put what they learn into practice. Want to see an example of what that could look like? Check out this project or download the file to take a closer look. Explore this project. This template will work for folks using Storyline 360, the continuously updated version of Storyline included in Articulate 360. Want to try it out? Get a free trial of Articulate 360 right here.Storyline: Customer Service Branching Scenario
Practice is one of the best ways to take what you’ve learned in training and figure out how to apply it in the real world. But when getting things wrong can have serious repercussions, doing that practice on the job isn’t always an option. That’s where a branched e-learning scenario can come in. This approach gives people a realistic but safe situation where they can test their new abilities and learn from their mistakes. In this example, you’ll see how learners can try out customer service skills they’ve learned elsewhere in one of the most stressful situations they’ll encounter—working with an angry customer. The decision points in this call center branched scenario don’t have obvious answers, which challenges people to stop and think critically before making a choice. Those choices change the story in meaningful ways, giving them subtle and realistic feedback. And while this branching technique may seem complex at first glance, it’s easy to set up using Storyline 360’s triggers. Explore this project. Want to take a closer look at how this project was built? This download will work for folks using Storyline 360, the continuously updated version of Storyline included in Articulate 360. Want to try it out? Get a free trial of Articulate 360 right here. And subscribe to our newsletter to find out about other helpful downloads.
