Engage 360 GLOSSARY publish to word not working

Nov 06, 2023

I am not having any luck publishing my engaged 360 glossary to word. It produces no files even though it says successful. This this capability is still alive and kicking?

If so, please let me know how to get this to work.

1 Reply
Luciana Piazza

Hi Margaret! 

Thanks so much for reaching out! Happy to help. ✨

Could you please share what file folder you are currently sending the published world file to? We recommend saving locally. Perhaps the file is going to a folder you don't view frequently. 

If you're still having trouble, feel free to upload your Engage file so we can take a closer look. You can upload to this thread or privately in a support case.

In the meantime, I'd like to share our Engage 360 User Guide for Publishing an Interaction to Microsoft Word as a reference! 

Looking forward to hearing from you!