Error - Upgrade from 09 to 13

Hi Foot,

First, can you tell me if you just recently installed the upgrade? If so, it might help to restart your machine.

Also, check to be sure you're taking the right steps to upgrade your existing projects:

How to Upgrade an Interaction to Articulate Engage

I would also try moving the interaction file(s) to a shorter directory, that may help. For example, you could move a file to your desktop and see if it opens properly from there. You'll want to make sure the directory path to your project files is less than 260 characters (for example C:\Articulate).

If you still have trouble with the files, are you able to share one of them here? You'd just need to share the .INTR file. I'd be happy to take a look and see if I run into the same issue with the newer version. Just keep in mind that if the file is too large, it may not post.

Thanks!

We have installed the upgrade version for awhile and restart cant help for my case.

Just have tried a shorter directory and the problem still exists.

We would like to share one .INTR file, shall we email or msg it directly to you?

Hi Foot,

You're welcome to attach the INTR file here, if it's not too large and you don't mind sharing it in the thread. 

If you'd like to share it with me privately, you can upload the file here. 

If you'd like to send it over to our support team, you can do so here.

Just let me know which method works best for you, so I can take a look at the file once it's shared.

Thanks!

Uploaded to your account.  Thanks!

Hi Foot!

Thanks very much for sending the files over. The case numbers, for my reference are 00374107 and 00374108.

I experienced the same problem when attempting to open the INTR in Engage '13. I moved the files to another machine and attempted to open them in Engage '09. They did open with this version, however, when I attempted to preview I received a prompt notifying me that a specific font used in the project was not installed on the machine. This could be one cause.

Another thing I noticed is the language of the courses. Do you have a project in English that you could try opening? I believe this may be happening because the project is in Chinese (from what I can understand). Studio '13 does not support non-Western languages just yet. 

We're working to support non-Western languages—such as Chinese, Japanese, and Russian—in Articulate Studio '13. It'll be available in a free software update. We can't give timelines, but we'll release it as soon as we can.

Let me know if you're able to translate a course into English, or if you have a course in English that's having the same issue.

Thanks!

Hi Christine!

Thanks for your comment.  However, currently we do not have any courseware in English.

It's sad that we know Studio'13 does not support non-Western languages after upgrading, when we no longer have Studio'09 in our machine.

As we have confirmed the courseware migration plan in early 2014, it would be a nightmare to just re-work all materials (around 20 courses, with the duration of 6 hours).  Would you or your team notify me when there is an update for non-Western languages?

Hope the update would be available very soon...

Hi Foot, 

Certainly - we know it's a very important feature and we are hoping to release the update very soon.

In the meantime, if you still have access to your Studio '09 serial numbers, you can still use that version until the update is released. Upgrading to '13 doesn't invalidate the '09 purchase. If you need to continue using Studio '09, you can download it and activate it with your previous serial numbers.

You can download the latest version of Articulate Studio '09 here:
http://www.articulate.com/products/studio-update9.php

You can learn how to activate your Studio '09 programs here:

Presenter '09:
http://www.articulate.com/support/presenter09/?p=156

Quizmaker '09:
http://www.articulate.com/support/quizmaker09/?p=158

Engage '09:
http://www.articulate.com/support/engage09/?p=160

Video Encoder '09:
http://www.articulate.com/support/video-encoder09/?p=5

When we have more news on the update, we'll be sure to update the forums as well as our other social pages. 

In the meantime, I recommend following us on the following sites:

• Twitter
• Facebook
• Word of Mouth Blog

Thanks again and have a great Friday!

Hi Christine,

Glad to know an update of Articulate Product Update 2 (1402.2817) was released, which support non-western languages.

However, we still encounter the same problem that the file created by version 09 cannot be opened.

We have tried it with both English and Chinese file name but no luck.

CAN YOU HELP?????

Help! What should I do!?

Hi Foot! What type of interaction are you trying to update to '13?

Hi Leslie,

We are using a number of interactions, such as:-

- Process

- Labeled Graphic

- Tab

- Guided Image, etc.

Indeed, I have a number of coursewares to be transformed to '13 format, and nearly all kinds of interactions in 09' (except Glossary) have been adopted.

Hi Foot!

I'm assuming you are working with the same courses that you previously reported on, so I have opened up one of your support cases so that we can look into this further.

Hi Leslie,

Yes, please help check for the files I submitted last Dec (reference: 00374107 and 00374108).  Thank you very much!

Foot

Thanks for confirming Foot, I did re-open 00374107 and it looks like Christine is already assisting you

Can you open it successfully with studio 13?

I have not looked at your file. Christine is working with both our engineers and QA Team on your issue, so you are in good hands in your support case.

Thanks for Articulate's support team very much!

Looking forward to hearing solutions from you guys!

Leslie, thanks for helping out with Foot's case :)

Foot,

I apologize for the delay!

I wanted to share the most recent update with you, regarding this issue. I've been testing along side our Quality Assurance and senior technical engineers with your project file. 

The bad news is that we're unable to update the project to Engage '13 with any changes we've made using the current version of Engage. However, the good news is that our Quality Assurance team is working on a fix for this issue with Update 3. From the testing I've seen so far, the interaction is upgrading with that build, but the build is not complete at this point. 

As soon as Update 3 is released, I'll be sure to update this thread and contact you through your support case. This way you can download the update as soon as it's available and upgrade all of the INTR files you created in Engage '09. 

I don't have an official release date for Update 3 just yet, but we're hoping it will be released very soon. 

In the meantime, if you find any information that may help with upgrading using the current build, please let us know.

Thank you very much!

Dear Christine,

Thanks for your detailed update!

Hope the update would be released asap because our upgrade project is far behind schedule because of the issue.

Hello,

May I know if there is any news for update 3 version?

Thank you!

Hi Foot,

I hope you're doing well :)

We haven't received any official word on the release date of Update 3 just yet. However, if you'd be interested in trying this out, I'd recommend sending an email to beta@articulate.com. 

If you explain the situation to them, they may be able to grant to access to the beta testing for Update 3. You'll be able to see additional information on the update, as well as stay up-to-date on the phases of the update testing. 

In the meantime, please let me know if I can be of any assistance.

Have a great day,

Christine

Dear Christine,

Thanks for your help!

I have just send an email to beta@articulate.com and hope my problem can be solved soon~

Foot

Great! :)

Thanks for keeping us updated, Foot. 

Please let me know if I can be of any assistance in the meantime.

Best,

Christine

HiFoot,

Great news! I wanted to stop by and let you all know that Studio'13 Update 3 is now available.

Click here toview the list of changes made in the new update.

Click here todownload Update 3.

Thanks and have a great day!

Christine

Dear Christine,

Thanks for your update!

We would test it and hope everyone is OK~

Many thanks!