Add some white halo when publishing

Hello, Joyce! Thanks so much for including those screenshots. 

First, are you using Presenter '13 or Presenter 360?

You mentioned this problem happens after you publish the file. Is the published output hosted on a learning management system (LMS) or a web server? If so, what web browser are you using to view the published course?

Hello Alyssa,

Thanks for you reply.

I am using Presenter 360. But the files come from a previous version ('09 if I remember well) and had been upgraded months ago to 360. However, the "underline" comes form the 360 version. More than one file is concerned.

I forgot to tell I published HTML5 first / Flash second.

It happens on Firefox and internet explorer as well, on my LMS and if I open it locally, directly on my machine. The bug is here even in the Articulate Presenter "preview mode".

Bests,

Hi Joyce,

Since you're seeing the issue in Preview mode, I'm wondering if you're running into a bug. 

With your permission, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your Presenter '09 file privately to our support team here. We'll upgrade it to Presenter 360 and let you know what we find!

I've sent a message to the support including one of my files.

But I already upgraded to 360 and made all my modifications using the 360 version, so no noeed to upgrade it.

Thanks for letting us know that you reached out to the support team as well, Joyce.

I see that Richard is already taking a look, so you should be hearing from him soon.

Hi,

Richard find an answer, please find the solution below:

• The white line appears when the Title placeholder in the Master Slide uses accented letters (é) with underline.
• It is possible the placeholder text box is corrupted. Please recreate the Title placeholder for the affected layouts in the Master Slide. It should fix the issue
• This resolved the issue.

Thanks for your help.

Best regards,

Thank you for sharing that wonderful update, Joyce! Very helpful for the community.