Presenter13 has crashed about 5 times while publishing to AICC. I am using Powerpoint 2007. Does someone have a clean way to publish to AICC? Scorm is great. Error message: Sorry Articulate may stop running and will close, etc.
If Presenter is crashing during publish, I'd first want to confirm you were publishing to a local drive as described here, and then if the behavior continues it'll be worth going through the repair steps here.
Thanks. Yes it is local to the normal c:/users..etc. I did a full
diagnostics on PPT - no problems. I tried to publish using different
tracking methods to no avail - still crashes. The scorm/swf publishing is
good. Today was a client deliverable and I had to miss that deadline. - very
frustrating.
If the PPT diagnostics didn't return an error, were you also able to go through the Presenter repair? Since Presenter is an add on to Powerpoint, I don't believe the PPT diagnostic would indicate a problem. If you're still having difficulty please feel free to let us know here as well and you can work directly with our Support engineers.
I saw that there is a double installation on my PC both with the same license. How do I uninstall one without effecting the other? Thanks. Then I will do a repair. When I redownload the Presenter13 as a trial, will it overwrite my full license copy?
Hi David! You have a double installation of Powerpoint on your computer? May be better to do a full uninstallation and re-install. I'm not aware of a way to tell the two apart. You may want to take a look at this article and do the full troubleshooting there.
As for the overwrite, all of our updates 'look' like a trial, but will pull your license once completed.
did the MS Office diagnostics - no problems; did the Presenter repair; all local publishing , etc. The Presenter repair corrected the dual installation - everything is as clean as I can think of doing. Tonight - four crashes - no aicc publishing.I removed the final assessment - the tracking method - as a test and still crashed. I really need some help in thinking this through. Tks
Hi David! Is this the same project crashing every time? Or you can create this issue with a new file?
If it's just this file, perhaps this will assist:
Open a new, blank presentation in PowerPoint.
Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
In the Reuse Slides panel, click the Browse button and choose Browse File.
Browse to your original PowerPoint file and click Open.
At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
Save the new presentation and republish.
Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.
If that does not work, and it's still just the one file with issue - I would recommend doing smaller imports to try to find where the corrupted slide(s) may be.
If you are having issues with more than one file, and you've already gone through all of that troubleshooting you mentioned above, I would recommend you work directly with our support team here.
thanks for the suggestion - did everything but received the same results. Tried submitting a ticket but it is asking for a screener demo which is optional. Here are my screens. Tks.
David, I know this post is 9 months old, but I had the same issue around that time (PowerPoint crashing constantly). I was running PowerPoint 2010.
I found out that there was a Microsoft "security" update to Office 2010, so I re-installed PowerPoint, then re-installed Studio13 just be sure, and the problem went away.
Well, that's great news Charles! Thanks for popping in to share your experience with the community and perhaps that will save someone in the future some time and aggravation :)
17 Replies
Hi David,
If Presenter is crashing during publish, I'd first want to confirm you were publishing to a local drive as described here, and then if the behavior continues it'll be worth going through the repair steps here.
Thanks. Yes it is local to the normal c:/users..etc. I did a full
diagnostics on PPT - no problems. I tried to publish using different
tracking methods to no avail - still crashes. The scorm/swf publishing is
good. Today was a client deliverable and I had to miss that deadline. - very
frustrating.
David E. Goodman
SoftAssist, Inc.
700 American Ave, Suite 205
King of Prussia, Pa. 19406
610.265.8484
610.265.7611 F
Hi David,
If the PPT diagnostics didn't return an error, were you also able to go through the Presenter repair? Since Presenter is an add on to Powerpoint, I don't believe the PPT diagnostic would indicate a problem. If you're still having difficulty please feel free to let us know here as well and you can work directly with our Support engineers.
I saw that there is a double installation on my PC both with the same license. How do I uninstall one without effecting the other? Thanks. Then I will do a repair. When I redownload the Presenter13 as a trial, will it overwrite my full license copy?
Hi David! You have a double installation of Powerpoint on your computer? May be better to do a full uninstallation and re-install. I'm not aware of a way to tell the two apart. You may want to take a look at this article and do the full troubleshooting there.
As for the overwrite, all of our updates 'look' like a trial, but will pull your license once completed.
No – a double installation of Articulate Presenter13 – both are showing up on the banner bar using the same license number.
I can honestly say, I have not heard of that before David. You can try the repair Ashley shared above to see if that will easily eliminate the issue.
did the MS Office diagnostics - no problems; did the Presenter repair; all local publishing , etc. The Presenter repair corrected the dual installation - everything is as clean as I can think of doing. Tonight - four crashes - no aicc publishing.I removed the final assessment - the tracking method - as a test and still crashed. I really need some help in thinking this through. Tks
Hi David! Is this the same project crashing every time? Or you can create this issue with a new file?
If it's just this file, perhaps this will assist:
Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.
If that does not work, and it's still just the one file with issue - I would recommend doing smaller imports to try to find where the corrupted slide(s) may be.
If you are having issues with more than one file, and you've already gone through all of that troubleshooting you mentioned above, I would recommend you work directly with our support team here.
thanks for the suggestion - did everything but received the same results. Tried submitting a ticket but it is asking for a screener demo which is optional. Here are my screens. Tks.
What is the case number that you received? I can share this info with the support team.
Leslie – no number was provided since I could not submit the ticket without uploading an optional screener. I only had screen shots.
Oh, I misunderstood. Did you receive an error? The Screenr is optional, and you can submit the ticket without this.
Case Number: 00549712
Reference ID: ref:
Thanks David!
David, I know this post is 9 months old, but I had the same issue around that time (PowerPoint crashing constantly). I was running PowerPoint 2010.
I found out that there was a Microsoft "security" update to Office 2010, so I re-installed PowerPoint, then re-installed Studio13 just be sure, and the problem went away.
- Chuck
Well, that's great news Charles! Thanks for popping in to share your experience with the community and perhaps that will save someone in the future some time and aggravation :)
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