Any help, greatly appreciated
May 22, 2011
When I try to preview my Presenter ppt - it is "freezing" (continuous hourglass icon). Is there anything I can do about this?
Have to shut down ppt via task manger...then getting the "...has experienced serious problem with Articulate presenter add-in ribbon..." message
Thought maybe it was the SmartArt I had added to 2 different slides...so replaced those with text boxes from withing ppt. STILL FREEZING-UP. This has cost many hours of extra work, not to mention it turning into an all-nighter. Please, can someone give me some kind of fix for this? I have not yet found a blog advice that has worked. I am sure there is one...but I cannot find it.
Thanks,
Kimberly
1 Reply
I would start your troubleshooting here:
http://www.articulate.com/support/presenter09/kb/?p=497
If you continue to have difficulty, I would send us your project files by following the instructions here:
http://upload.articulate.com
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