Automation Error Library not Registered
Sep 12, 2014
I got another issue..... When I try to enter the "Slide Properties" screen I get the "Error Window", also I discovered with the same powerpoint if I try to "Record Narration" I get the following error, "Automation error, Library not registered."
Here is the Error Report:
<?xml version="1.0" encoding="utf-16"?> <ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <ReportType>Error</ReportType> <ApplicationName>Articulate.Presenter</ApplicationName> <Version>7.4.1409.422</Version> <SerialNumber /> <Enterprise>false</Enterprise> <Email>johnb14@verifone.com</Email> <Date>2014-09-12T10:38:52.3629545-04:00</Date> <Message>Root element is missing.</Message> <Source>System.Xml</Source> <StackTrace>System.Xml.XmlException: Root element is missing. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) at System.Xml.XmlDocument.Load(XmlReader reader) at System.Xml.XmlDocument.Load(String filename) at Articulate.Presenter.Model.Player.PresentersService.ReadPresenterInfo(String presenterInfoPath) at Articulate.Presenter.Model.Player.PresentersService.ReadPresenterFolder(String path) at Articulate.Presenter.Model.Player.PresentersService.a(String A_0) at Articulate.Presenter.Model.Player.PresentersService.ReadPresenters() at a.aa.d.a.m..ctor(String A_0, Int32 A_1, ProjectFile A_2, Boolean A_3) at Articulate.Presenter.Player.Player.a(ProjectFile A_0, RequestData A_1, Boolean A_2) at Articulate.Presenter.Player.Player.SlideProperties(ProjectFile projectFile, PlayerRequestData playerRequestData) at a.aa.i.x.a(m A_0) at a.aa.i.de(a A_0)</StackTrace> <FlashVersion>WIN 14,0,0,176</FlashVersion> <PrivateMemory>93,464 K</PrivateMemory> <VirtualMemory>475,716 K</VirtualMemory> <OSVersion>Windows 7 6.1.7601 Service Pack 1</OSVersion> <CLRVersion>4.0.30319.18444</CLRVersion> <ProcessorCount>8</ProcessorCount> </ErrorReport>
5 Replies
Hi John! This is not an error that I am familiar with and normally I would suggest a repair, but since we just released an update yesterday, I would advise downloading the latest update found here.
I just had presenter 13 loaded up on my computer this morning. When I went to snyc animation I got this error. I have tried to snyc with animation on several presentations including a simple one I made just for testing and get the same error every time. Any more information on this error. The program is useless until I figure it out. I also get the error when I click on "add annotations" and "record naration".
Hi Katie!
I would recommend a repair of your software to get this working properly.
I have had my IT unistall and reinstall the program and we still get the same error.
Did they go through the full steps listed in the repair shared above? Perhaps you and your team can work directly with our support team here to get you to resolution.
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