Cannot Access Slides
Feb 16, 2018
When I publish a Studio 360 course, there are 6 slides that cannot be accessed from the navigation menu and the previous slide does not advance automatically to the first of the "broken" slides. There is no way for the learner to access those slides.
I have published to Articulate 360 and to our regular LMS. Neither works.
To try to fix, I copied-and-pasted the content onto new slides and re-inserted the audio and the nav titles, etc. Still doesn't work.
Note we did transfer the files around, but always via Articulate Package.
8 Replies
Note also that the preview works okay. It's only when published to REVIEW or an LMS that those slides do not work.
Any thoughts are appreciated!
Hi Keith,
Sorry to hear that you're run into an issue with your course and thanks for sharing your troubleshooting.
Could share your Articulate Package for us to take a look?
Hi Leslie!
After many hours, I found that a corrupt QuizMaker file was causing the problem. The Quiz itself worked, but the six slides prior to that quiz were being affected by it. (I'd love to talk to the programmer and see how that's even possible.)
Removing the inserted QuizMaker file fixed everything.
Thanks!
That is certainly odd Keith, and I see where you worked with Gren as well. I appreciate you popping in to share an update.
Corruption is certainly a frustrating thing and can be hard to track down as well.
Hi All!
It appears it is not a corrupt file issue. Is anyone else having this issue?
Enter multiple quizmaker files in a Studio course. The slides prior to the 2nd and 3rd Quiz are completely locked.
We can replicate this on multiple computers with different quizzes and different courses.
Any thoughts from forum members?
Thanks for continuing to work with Gren. If it's happening many times and you can replicate, we certainly want to take a look.
Hi there, Keith. I'm sorry you're still battling this issue! I created a mock file that had 3 quizzes with a content slide before each quiz. You can check it out on Articulate Review here. Let me know if you are able to replicate that sticking behavior when you play it.
Here's a glimpse at my slide properties, with Quiz navigation locked and content slide navigation free:
Can you let me know if your properties are comparable? I was able to advance through my course on Articulate Review using IE 11 and Chrome, in Flash and HTML5 output.
I see that Gren asked you to try republishing after our latest update today. If there's anything else we can do to help, let us know. I don't want you to feel like you're struggling alone!
Hi Crystal!
I still have one more course to test, but this morning's 360 update appears to have fixed this particular publish-to-HTML problem!
Thanks,
Keith
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