Error in Activating Articulate Studio
Nov 30, 2016
Hi!
I have Articulate Studio '13 and Replay '13 on my laptop. I recently switched to a Surface Pro with Windows 10, but when I tested Articulate after the switch there weren't any issues with it. A couple weeks ago, I got the serial number activation screen Articulate normally sends after an update. However when I tried to activate my license again, I received an error message saying that they could not process my activation and to try manual activation.
I've tried going through the steps to activate manually, but I get error messages saying that the manual activation failed and that the manual activation number is invalid. I have an Articulate project due in the next week, and since these messages pop up every time I open powerpoint, they're making it difficult for me to use powerpoint as well. Is there a way for me to fix this? Any help would be greatly appreciated!
5 Replies
Hi there Anna! Sorry to hear you're having trouble with your activation. Activation issues are best handled by our support engineers. They're available 24/7 and should be able to get you sorted in no time. You can reach out to them directly by way of this form.
Hi Alyssa,
Thank you! I've submitted the case to you support engineers. I'll update
the online thread once I hear back.
Best,
Anna
Thanks for that update, Anna. I see your case #00962209 - I'll continue to follow along with that case as it progresses!
Thanks! Articulate support sent me the link below:
https://articulate.com/support/article/unexpected-or-erratic-behavior-in-articulate-studio-13#10
The repair didn't work, so I went through the steps for the clean re-installation and that resolved the problems for Studio. I also clicked through Replay and was able to reactivate it successfully also. So far Presenter, Quizmaker, and Engage all are working without a problem. Thank you again!
Wonderful! Glad you're all sorted.
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