Flash files play slow and with no audio HELP!! I gotta deadline!!

Hi Shawn,

Can you tell me what program you used to create the FLV files?

I downloaded them from youtube...they were flash files when I downloaded them and have not converted in anyway.

I wonder what the original framerate was, do you have a link to the original files?

yes, I created the video using GoAnimate and then uploaded to YouTube...then I downloaded with my Mac (command + option + A) the flash file.

Here's one of the flv. files giving me trouble...thanks!

[View:http://community.articulate.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/25/5635.TimeFinal70s.flv:650:0]

Sorry Shaun, I get the same issues, I checked goanimates site and the videos they produce are at 24 fps, that in itself would not make the video run slow, (in fact it should run fast), do you have articulate video encoder, I would try running it through that

Thanks Phil. It's already a flash file so when I try and run it through Articulate video encoder it doesn't see it 

I meant the original mpeg file you had from goanimate

ahhh....I didn't try that...I uploaded directly to YouTube and didn't get the mpeg ....good idea...stand by

okay I imported each mp4 into the Articulate Flash encoder (extremely slow in the encoder but I made it work). So now they play at the right speed although the quality is sub par ([pixalation).  

I still have the issue of the first slide not playing audio until I take the scrubber head and move it back a little...then suddenly it plays. 

I'm really frustrated because I feel like every time I use Articulate I get less than the quality I'm looking for or a couple of bugs to monkey with. I almost have to plan a couple days of debugging even though I know I'm building it simply. 

Hi Shawn,

I apologize that you're still having issues.  Would you mind submitting a support case so that we can take a closer look at the issue?

http://www.articulate.com/support/contact/

Has there been a solution to this because I am having the same problem Flash file inserted on slide. Audio seems to load first time and play but if you return to slide, it doesn't play unless you use the scrubber, at which point it plays fine. Audio isn't in the flash, it's a separte file imported into Articulate.

thanks\Terry

Welcome to Heroes, Terry!

Have you had a chance to go through our article on Flash movie best practices: 

http://www.articulate.com/support/presenter09/kb/?p=76 

Please make sure that your Flash movie conforms to the suggested settings indicated in the article. 

If the issue persists, you can upload your project files for review. Please create an Articulate Presenter package (INSTRUCTIONS here:http://www.articulate.com/support/presenter09/?p=457 ). 

Then upload the resulting zip file from your computer to our server using this upload form: 

http://upload.articulate.com/ 

***Please include the full subject line from this email where specified on the form.*** 

In the description, please include the number(s) of the slides that contain your particular issue(s). Please be as detailed as possible with your description. 

Thanks, and happy holidays!