I've got Microsoft PowerPoint 2010 32-bit version installed, when I open Articulate Presenter '13 I get an error message "It appears you don't have a compatible version of Microsoft PowerPoint installed." ??? I've checked under 'File - Help' it shows "Version: 14.0.4760.1000 (32-bit)"
The Articulate tab is present in PowerPoint but none of the functions work - I can click them but nothing happens. I can click on the drop down menus (character, video, preview, etc) and see the available options but again if I click anything nothing happens.
I've tried uninstalling & re-installing Articulate Presenter with no change with this problem.
I had the same problem. None of the suggestions worked. But here's what I did to get mine to work (lucky guess and not even sure if that was why it works).
--I went into the Articulate folder in program files
2 Replies
Hi Mark and welcome to Heroes!
It looks like you're set up matches the detailed Microsoft Powerpoint requirements here. Were you prompted to activate Presenter 13? If not, that could be what is causing difficulty, and you'll want to follow these troubleshooting steps.
I had the same problem. None of the suggestions worked. But here's what I did to get mine to work (lucky guess and not even sure if that was why it works).
--I went into the Articulate folder in program files
--Deleted the articulate studio folder
--reinstalled it and called it another name
This worked for me. You can give it a shot.
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