We launched content recently that was created in Presenter 2009. The majority of our users have experienced no problems using the content through our LMS (Pathlore 6.7), but some users have reported seeing blank white screens when they launch the content. We know it's not the latest version of the Java Runtime Environment, since we've tested successfully with that version. I suspect that it's a setting in Internet Explorer, but I'm not sure what it could be.
Has anyone successfully resolved this issue?
Any suggestions would be greatly appreciated. Thanks!
From what I was told, this learner had recently updated the Java to the latest version. We'll check into resetting Internet Explorer to see if it helps. This learner is on Windows 7 and (I found out today) has installed IE 9.
If they are using IE9, a simple thing to check would be to make sure they are not using the 64 bit version of IE as Flash content does not work on that.
I confirmed that he's on IE8. He reset his security settings in Internet Explorer, and he still had the white screen issue. We've had another learner notify us of the same problem, and we're exploring various things to try and resolve it (i.e. - trying another Internet browser).
For an immediate fix, we've had to refer these learners (fortunately they are here with us on-campus) to another computer.
6 Replies
Hi Scott and welcome to Heroes! You may want to ask them to try this:
http://support.microsoft.com/kb/923737
You may also want to ask them to try upgrading their Flash Player:
http://www.adobe.com/go/getflash
Did you check to see if they have the latest version of Java installed and not an older version?
Thanks, Justin!
From what I was told, this learner had recently updated the Java to the latest version. We'll check into resetting Internet Explorer to see if it helps. This learner is on Windows 7 and (I found out today) has installed IE 9.
-Scott
If they are using IE9, a simple thing to check would be to make sure they are not using the 64 bit version of IE as Flash content does not work on that.
I confirmed that he's on IE8. He reset his security settings in Internet Explorer, and he still had the white screen issue. We've had another learner notify us of the same problem, and we're exploring various things to try and resolve it (i.e. - trying another Internet browser).
For an immediate fix, we've had to refer these learners (fortunately they are here with us on-campus) to another computer.
Thanks,
Scott
Are you sure he's on the same version of Java Runtime as you? Oftentimes that issue is related to the version of JRE they have installed.
I see this thread goes back to June and would love to know if there was a resolution.
I have a client using our Articulates and in IE 8 they get a blank screen upon launching.
Are there recommended security settings in IE 8 that I can communicate to them?
Or is this more likely a Java Runtime issue?
Thanks
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