The videos (which I got from Replay) are in mp4 format which I guess Presenter converts to SWF, but is supposed to convert to HTML for mobile use, correct?
Furthermore not only does the video content NOT display but the audio loops and loops.
I also took the files and uploaded them to a website that was no part of my SCORM 1.2 LMS... I just tried to play the presentation files on my iPad. There it was even worse -- no sound as I wasn't using the APP... and of course, no video.
One of the main reasons I switched to this platform and spent thousands of hours over the last 2 years rebuilding my content, was to eventually take advantage of mobile devices. Well the time has come and I need to do this, and users are reporting issues... namely it doesn't work on the iPad!
You may find that videos in your Articulate Studio '13 courses don't always play as expected in HTML5 output when viewed on Apple iOS 9 iPads and iPhones. We added support for iOS 9 in Update 7 for Studio '13. See this article for details on how to update your Studio '13 software and your published courses.
I tried iOS 6 on my old ipad and still get same problem.
Yes, I would welcome your help. What I'll do is try and use the updater you posted earlier and see if that makes a difference then I will upload the zip file to you if no success. thanks.
I am still waiting to hear back from support on this -- this is really crucial to my business; I"ve sent two additional emails with no response. Can someone at least answer this question:
If I do the following, is this supposed to work on an iPad? (iOS of any version...)
(1) Inserting an SWF file into a presentation. This should convert to MP4 upon publishing, correct?
(2) Inserting an mp4 (this doesn't work for me either -- works fine in a browser, as does the SWF file but will not play on iPad
This is all supposed to work, right? There's no rule tha says "oh, you can't put an swf in an Articulate presenter file..."
I popped in to check on your support case (00720598) and we seem to be getting your e-mails, so you may want to check your spam/junk folder to see if yours are being placed elsewhere. E-mails will come from support@articulate.com and we e-mailed on 12/30 and 1/5.
Correct. Nothing heard from Articulate since 1/5/16.
Leslie, could you take a second and respond to my previous question from my previous message about how SWF/MP4 is supposed to work -- that was directed to you and the discussion group, rather than "support". Thanks.
Support said to me that SWF files are NOT supported -- this is the question I've been asking for a couple days: can I use SWF/MP4 and have it work on the iPad. Evidently mp4's are supposed to but SWF's are not supported.
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I also took the files and uploaded them to a website that was no part of my SCORM 1.2 LMS... I just tried to play the presentation files on my iPad. There it was even worse -- no sound as I wasn't using the APP... and of course, no video.
One of the main reasons I switched to this platform and spent thousands of hours over the last 2 years rebuilding my content, was to eventually take advantage of mobile devices. Well the time has come and I need to do this, and users are reporting issues... namely it doesn't work on the iPad!
Hi Jim!
They have never worked right, ever, it's been two years now. I will see if I can dig up an iOS 8 machine to test though.
iOS still seems to consider it flash and will not play it
Sent from my iPhone
If you need our team to take a look, you are welcome to share here.
I tried iOS 6 on my old ipad and still get same problem.
Yes, I would welcome your help. What I'll do is try and use the updater you posted earlier and see if that makes a difference then I will upload the zip file to you if no success. thanks.
Sounds great Jim.
The Articulate Package will create the zip needed and you can share privately here.
I am still waiting to hear back from support on this -- this is really crucial to my business; I"ve sent two additional emails with no response. Can someone at least answer this question:
If I do the following, is this supposed to work on an iPad? (iOS of any version...)
(1) Inserting an SWF file into a presentation. This should convert to MP4 upon publishing, correct?
(2) Inserting an mp4 (this doesn't work for me either -- works fine in a browser, as does the SWF file but will not play on iPad
This is all supposed to work, right? There's no rule tha says "oh, you can't put an swf in an Articulate presenter file..."
Thank you.
Hi Jim!
I popped in to check on your support case (00720598) and we seem to be getting your e-mails, so you may want to check your spam/junk folder to see if yours are being placed elsewhere. E-mails will come from support@articulate.com and we e-mailed on 12/30 and 1/5.
Correct. Nothing heard from Articulate since 1/5/16.
Leslie, could you take a second and respond to my previous question from my previous message about how SWF/MP4 is supposed to work -- that was directed to you and the discussion group, rather than "support". Thanks.
Hi Jim!
SWF Files are natively supported in Presenter '13, so they are not converted to MP4. You can read more about this here.
As far as your MP4 not working, this is something that we would need to take a look at and support is waiting for your project files to do so.
In addition, you may want to take a look at this link.
Support said to me that SWF files are NOT supported -- this is the question I've been asking for a couple days: can I use SWF/MP4 and have it work on the iPad. Evidently mp4's are supposed to but SWF's are not supported.
You are correct Jim.
I apologize for not making the connection between your two questions.
We have a great comparison chart for comparing Flash output to HTML5 to AMP that you can check out here.
By your asking about SWF files converting to MP4, I assumed you knew that SWF was not a supported format.
So, yes - we would expect MP4 to work and that is what support would need to take a look at.
That link you sent with the product by product comparison was helpful. thanks.
This discussion is closed. You can start a new discussion or contact Articulate Support.