I've inserted a video through the Articulate tab in PowerPoint, and added narration to the slide. However, when I click on the "Narration" option to manage the sync of the narration and the video, I can't see the video preview when I select the play in the timeline (but the narration plays normally).
Thanks for those details! It sounds like everything should be working normally, based on what you've shared.
Would you mind if we had a look at your project file? First, create an Articulate Package, then send it to us directly by clicking here. We'll test it out and let you know what we find!
5 Replies
Hi there, thanks for your post! I'm happy to help you figure this out, and I'll need a little more information to start:
Hi, Alyssa
Thanks for having a look into this. Here are the answers to your questions:
Please let me know if you need any additional information!
The Backbase E-Learning Team
Thanks for those details! It sounds like everything should be working normally, based on what you've shared.
Would you mind if we had a look at your project file? First, create an Articulate Package, then send it to us directly by clicking here. We'll test it out and let you know what we find!
Hi, Alyssa
Strangely, it's working properly now...
Thanks for your help! I'll let you know if we have any issues in the future.
The Backbase E-Learning Team
Well that's good news! 🌟 I'm glad you're up and running, and don't hesitate to reach out if the problem pops up again!
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