I don't know what is going on. I know the animations work, but when I preview or publish the slide, the animation/slide stops and a black box appears. Any ideas on what I can do to fix this? Thanks.
If Debra doesn't get back to you, we'd be happy to take a look at what's going on. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
This particular slide had text boxes and what happened was the text boxes went beyond the slide. I didn't realize it because there was no actual text beyond the slide. Once I made sure none of the boxes went beyond the actual slide, the black box disappeared. I hope that helps.
5 Replies
Problem solved. Thanks!
Debra,
I'm having the same problem. Can you tell me what te solution was?
Thanks
Hi Debbie, welcome to Heroes!
If Debra doesn't get back to you, we'd be happy to take a look at what's going on. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Thanks!
Hi,
This particular slide had text boxes and what happened was the text boxes went beyond the slide. I didn't realize it because there was no actual text beyond the slide. Once I made sure none of the boxes went beyond the actual slide, the black box disappeared. I hope that helps.
Thanks for checking back in here, Debra
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