Anybody else update to Studio '13 update 7 recent?
I am having major issues with this release, meaning that Articulate is no longer working, fails to open, and is disabling me from opening PowerPoint altogether.
I fully uninstalled PPT and Studio '13 and am getting the same results. I am not sure what to do now, as I do not have an older copy of Update 6, to backup to.
I am having the same issues after installing update 7. I am in the middle of an urgent issue needing to complete in order to resolve. Does anyone have a resolution to this issue?
Did you go through the steps I shared with Matt above? If so, and you're still having difficulty you'll want to work with our Support engineers so that we can take a better look at what's occurring. If you'd like to let me know the case number I'm also happy to follow along.
We finally got Presenter to work, I am still trying to figure out why the newly published course will play on an iPad but there isn't any sound now. I am still trying to figure out to address the iPad issues with the Articulate Player.
Is it just the mobile player that doesn't have sound - or is there also no sound when playing the HTML5 only output? There was an issue with iOS 9 and HTML5 output with the audio not playing but that was fixed in Update 7 as detailed here. Were these courses that you previously had published and uploaded with Update 6? If so, I'd look at clearing the browser cache on your iPad and deleting the course from the mobile player and reloading from the new link/version to ensure you're not accessing an older version.
The problem still exists after Update 7. I will try clearing the cache and see what happens. This is a brand new iPad so I doubt the cache is the issue.
If you've got a link to the published course you want to share I'm happy to test it on my iPad as well. Is it only this course that isn't playing the sound or all your course are behaving this way?
If you need to share it privately it may be best to start a case with our Support Engineers and you can upload the course and a link to the published output using the form here.
13 Replies
Replay is also crashing too.
Hi Matt,
If you've already gone through our normal troubleshooting steps in terms of ensuring you're working locally, repairing Studio, and ensuring the add ons are enabled, we'll want to have you work with our Support engineers so that we can take a better look at what's occurring.
Also, did you check that Flash player 19 isn't installed? There was an issue as documented here which it corrupting files and causing issues.
I am having the same issues after installing update 7. I am in the middle of an urgent issue needing to complete in order to resolve. Does anyone have a resolution to this issue?
Hi June,
Did you go through the steps I shared with Matt above? If so, and you're still having difficulty you'll want to work with our Support engineers so that we can take a better look at what's occurring. If you'd like to let me know the case number I'm also happy to follow along.
Hi Ashley,
We finally got Presenter to work, I am still trying to figure out why the newly published course will play on an iPad but there isn't any sound now. I am still trying to figure out to address the iPad issues with the Articulate Player.
June
Hi June,
Is it just the mobile player that doesn't have sound - or is there also no sound when playing the HTML5 only output? There was an issue with iOS 9 and HTML5 output with the audio not playing but that was fixed in Update 7 as detailed here. Were these courses that you previously had published and uploaded with Update 6? If so, I'd look at clearing the browser cache on your iPad and deleting the course from the mobile player and reloading from the new link/version to ensure you're not accessing an older version.
Hi,
The problem still exists after Update 7. I will try clearing the cache and see what happens. This is a brand new iPad so I doubt the cache is the issue.
June
Hi June,
If you've got a link to the published course you want to share I'm happy to test it on my iPad as well. Is it only this course that isn't playing the sound or all your course are behaving this way?
Ashley,
is there an email address I can send the link to?
Hi June,
If you need to share it privately it may be best to start a case with our Support Engineers and you can upload the course and a link to the published output using the form here.
Please try this one on your iPad for me http://www2.nstec.com/Pages/Training/GERT.aspx Click on the link in the second section GERT course
Hi June!
I popped in to take a look at the link you shared here and the volume is working great for me.
Please be sure the device is not toggled to mute.
Thanks Ashley
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