Unable to publish

Hi Donna!

Sorry to hear about the trouble you're experiencing. I'd recommend taking a look at this troubleshooter to try and uncover some possible reasons and solutions. If you're still not having any luck, please feel free to submit a case to our support team for further assistance. Thanks!

Hi Peter,

Thank you for your prompt reply and the troubleshooter link.  I'm trying the PowerPoint 2010/2007 recommendation for not being able to publish a specific presentation.

I'll let you know the outcome...

Sounds good, Donna. Thanks!

Hi Peter,

No luck.  I was able to publish the presentation without any of the audio.  At least I confirmed that the issue is with the audio source files.  If I have to re-create the narration for all 48 slides, it'll take time I don't have.

One thing I discovered is that the some of the Engage slides had their narration created in Engage while other narrations were done in Presenter.  Should this matter when it comes to publishing?  Also, other audio came from .wav files that were imported (not in Engage slides).  I'm at a loss.

Thanks for any further suggestions.

Hi Donna,

Go ahead and send us your files, if you'd like. One of our awesome support staff can take a close look and work with you to get this resolved. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!

Hi Peter,

Thank you for your continued assistance and the offer for support staff to review the file.  I created a zip file using the Articulate Presenter Package and I submitted a case.

Looking forward to any recommendations you all can provide.

Thank you.

Donna

Sure thing, Donna. And thanks for your patience. Someone should be contacting you shortly, and I'll continue to keep my eye on it as well. 

Happy to report that issue is resolved.  I ended up publishing portions of the presentation at a time to identify the "trouble spots".  Turns out the issues were with the audio files and their locations.

Thanks for your support.

Donna

Really glad to hear it, Donna! Thanks for checking in.