Urgent: Articulate Presenter freezes after...everything
Mar 14, 2014
Hi Articulate,
I'm looking for support with an issue that I've noticed since upgrading to Presenter 13. Every single time I click on an Articulate dialogue box the program freezes, and I have to forcibly close it.
I've created a short video that outlines my operating environment, it demonstrates the issue and my workaround (which is to close Articulate.Presenter.exe within the task manager).
https://www.youtube.com/watch?v=KIqlHyh3cCk&hd=1
This is a fairly substantial problem - I've been using Presenter since 2007 and to be honest I've never experienced an issue like this. Please advise on what steps I can take to make Presenter 13 functional without the need for CTRL+ALT+DEL.
If anyone else in the community can suggest a resolution we would more than welcome it. I would be happy to provide additional details for troubleshooting.
**Note: The only other PPT add-in is Adobe Acrobat (as you can see in the video)**
3 Replies
Hi Greg!
We have had some issues similar to this happening intermittently with users post-upgrade.
If you can follow the repair solution here, it has been correcting this issue for our users.
Hi Leslie,
Unfortunately that didn't seem to work. UAC was disabled before I even installed Office (it's one of the first things I turn off in Windows).
I've repaired, uninstalled and reinstalled:
Additionally, I've run that batch file while Presenter was uninstalled, and I've verified that the .net framework is up-to-date. Articulate has now wasted my entire afternoon with what feels like a guesswork solution, the software equivalent of "did you try rebooting." What else can you suggest?
Best,
-Greg
Hi Greg!
I see where you are working with support in case #00389486.
This discussion is closed. You can start a new discussion or contact Articulate Support.