I need some assitance to correct bullets that are being dropped from a published articulate presentation. Any suggestions?
The more I publish the more bullets are dropped -
Not a fan of articulate : (
I have a pilot next week and can only think of getting an image of the slide and sliding it over the slide with the dropped bullets - then articulate try to drop my bullets.
What version of Articulate and PPT are you using? There were issues with missing bullets in AP5 but they were fixed with AP '09.
When I first upgraded to a RC version of Office 2010 I started having problems again, but after I upgraded to the final release I no longer had problems.
I am also having the same problem and I do have articulate 9. It seems like if there is a string of four bullets in a series it is always the first bullet that is missing. I don't understand what is causing it and why it is happening.
Hi Brenda and welcome to Heroes! I would suggest that you send us your project file so we can take a look and offer some suggestions. You can do that here:
I am also having the same problem and I do have articulate 9. It seems like if there is a string of four bullets in a series it is always the first bullet that is missing. I don't understand what is causing it and why it is happening.
Brenda -
I was able to correct my 'bullet' issues by a quick and easy fix...
copied the text from my ppt into wordpad ( only text and no formating)
created a new slide and pasted my text from the wordpad doc
formatted bullets as required using ppt
republished and no more issues.
I believe PowerPoint was the cause of the missing bullets... I had made one or two edits in Mac PPT and then opened the file in Windows PPT (using parallels) and there werre some conversion issues with the formatting. - however using wordpad, stripped any formatting from the text and fixed my issue. Good luck with your issue
I'm having the same problem. I tried the plain text trick that Rexford suggested. It worked the first time I published (before I applied any other formatting to the text box, e.g. Do Not Autofit, etc.) but not after. Then I tried to copy the plain text in again, and did not apply any formatting at all to the text box. This time the first bullet disappeared. Strange!
We have had that same problem as well (I have especially noticed it with bullets that are on slide masters). We found that inserting a hard return before the first bullet fixes the problem. We've used that technique dozens of times now, and it always works. Hope that helps!
Kirsten - yes that's exactly it!! My bullets were on the slide master, and that's all I had to do was add hard return before the first bullet. Thanks for sharing!
I see that this thread is 5 years old, but I'm working with Presenter '13 and having the same issues with slides that have any special characters in it like ", ' - etc. Tried the hard-return and it didn't work, have gotten some success with using the characters from the character map but not always. Very frustrated because some of the project files I"m working on are just updates and they worked before but now I'm missing bullets. Only if there is animation added. No animation I have bullets, when I add simple fade animation they disapear. Anybody have any ideas???
Insert new slide (from template in ppt) and manually copy and paste text only no formatting then format the page
I had run into this issue with files being auto backed up on a server. Not sure if that was the cause.
But the best fix is to create new ppt and import the slides from the troublesome deck
I'd also suggest in only working on the one to two slides affected get those to published correctly.
As I mentioned it was a log time ago. But I seem to recall I was able to replicate the issue when I tried to save the slides as an image. I believe it was an issue with the ppt being corrupt and not an articulate bug.
Good luck - I am sure the create a new deck and import the slides will work.
Bringing in the slides to a new presentation wouldn't be too bad, but I have audio that is synced up with the animation. I would loose all that. Hrs of work to redo. For the 1 or 2 slides that don't work, I'm better just to have no bullets than to go thru that effort.
Thanks for the suggestion, but not a good option for me at this point.
I don't have that version of articulate - Perhaps you can upload the files to articulate and open a case.
They can investigate
Rexford McCue Senior Consultant | Global Learning Design and Creation | Culture and Experience COE | CGI | 150 Commerce Valley Dr. West, 1.2150, Markham, Ontario L3T 7Z3, Canada | T 905 762-2800ext.1216311 | M 416 697-4515 | Rexford.McCue@cgi.com *** Confidentiality Notice ***
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Rexford McCue Senior Consultant | Global Learning Design and Creation | Culture and Experience COE | CGI | 150 Commerce Valley Dr. West, 1.2150, Markham, Ontario L3T 7Z3, Canada | T 905 762-2800ext.1216311 | M 416 697-4515 | Rexford.McCue@cgi.com *** Confidentiality Notice ***
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24 Replies
What version of Articulate and PPT are you using? There were issues with missing bullets in AP5 but they were fixed with AP '09.
When I first upgraded to a RC version of Office 2010 I started having problems again, but after I upgraded to the final release I no longer had problems.
Hello,
I am also having the same problem and I do have articulate 9. It seems like if there is a string of four bullets in a series it is always the first bullet that is missing. I don't understand what is causing it and why it is happening.
Hi Brenda and welcome to Heroes! I would suggest that you send us your project file so we can take a look and offer some suggestions. You can do that here:
http://upload.articulate.com
Brenda -
I was able to correct my 'bullet' issues by a quick and easy fix...
republished and no more issues.
I believe PowerPoint was the cause of the missing bullets... I had made one or two edits in Mac PPT and then opened the file in Windows PPT (using parallels) and there werre some conversion issues with the formatting. - however using wordpad, stripped any formatting from the text and fixed my issue. Good luck with your issue
Thanks for sharing your solution!
Rex - Thank you so much! I am going to give it a try and see what happens. Will keep you posted.
Brenda
I'm having the same problem. I tried the plain text trick that Rexford suggested. It worked the first time I published (before I applied any other formatting to the text box, e.g. Do Not Autofit, etc.) but not after. Then I tried to copy the plain text in again, and did not apply any formatting at all to the text box. This time the first bullet disappeared. Strange!
Hello Anne,
If you'd like, you can send us your project files so we can have a closer look. You can do that here:
http://upload.articulate.com/
Thanks!
We have had that same problem as well (I have especially noticed it with bullets that are on slide masters). We found that inserting a hard return before the first bullet fixes the problem. We've used that technique dozens of times now, and it always works. Hope that helps!
Kirsten - yes that's exactly it!! My bullets were on the slide master, and that's all I had to do was add hard return before the first bullet. Thanks for sharing!
Sweet!!! So glad to hear it fixed it!
The same thing happens with numbering too--just an FYI
Thanks, Kristin!
Kristin, this has been an issue for a while and finally I looked it up. Mine were not in master, but in a text box. Your hard-return trick worked!
Thanks.
Hurray!! I'm so glad to hear that worked out for you. Such an easy, yet allusive, work around!
I see that this thread is 5 years old, but I'm working with Presenter '13 and having the same issues with slides that have any special characters in it like ", ' - etc. Tried the hard-return and it didn't work, have gotten some success with using the characters from the character map but not always. Very frustrated because some of the project files I"m working on are just updates and they worked before but now I'm missing bullets. Only if there is animation added. No animation I have bullets, when I add simple fade animation they disapear. Anybody have any ideas???
My fix was a long time ago but it worked.
Insert new slide (from template in ppt) and manually copy and paste text only no formatting then format the page
I had run into this issue with files being auto backed up on a server. Not sure if that was the cause.
But the best fix is to create new ppt and import the slides from the troublesome deck
I'd also suggest in only working on the one to two slides affected get those to published correctly.
As I mentioned it was a log time ago. But I seem to recall I was able to replicate the issue when I tried to save the slides as an image. I believe it was an issue with the ppt being corrupt and not an articulate bug.
Good luck - I am sure the create a new deck and import the slides will work.
Rexford mccue.
( rexford.mccue@cgi.com )
Sent from my iPhone
Bringing in the slides to a new presentation wouldn't be too bad, but I have audio that is synced up with the animation. I would loose all that. Hrs of work to redo. For the 1 or 2 slides that don't work, I'm better just to have no bullets than to go thru that effort.
Thanks for the suggestion, but not a good option for me at this point.
Can you try just one slide and publish it - new ppt and import one slide test to publish. Then add the slide if the bullets reappear
Sent from my iPhone
That is actually what I did to product the images I sent. Created a New ppt, typed in the text, added the animation and then published it.
The big kicker also that I have found out is it looks fine in IE, but not in Google, and most of our users use Google.
here is the file(s)
HI cj
I don't have that version of articulate - Perhaps you can upload the files to articulate and open a case.
They can investigate
Rexford McCue Senior Consultant | Global Learning Design and Creation | Culture and Experience COE | CGI | 150 Commerce Valley Dr. West, 1.2150, Markham, Ontario L3T 7Z3, Canada | T 905 762-2800ext.1216311 | M 416 697-4515 | Rexford.McCue@cgi.com
*** Confidentiality Notice ***
Proprietary/Confidential Information belonging to CGI may be contained in this message. If you are not a recipient indicated or intended in this message (or responsible for delivery of this message to such person), or you think for any reason that this message may have been addressed to you in error, you may not use or copy or deliver this message to anyone else. In such case, you should destroy this message and kindly notify the sender by reply e-mail.
Thanks for the effort Rexford, I really do appreciate it. Not sure how to open a case?
https://articulate.com/support/contact/case
Rexford McCue Senior Consultant | Global Learning Design and Creation | Culture and Experience COE | CGI | 150 Commerce Valley Dr. West, 1.2150, Markham, Ontario L3T 7Z3, Canada | T 905 762-2800ext.1216311 | M 416 697-4515 | Rexford.McCue@cgi.com
*** Confidentiality Notice ***
Proprietary/Confidential Information belonging to CGI may be contained in this message. If you are not a recipient indicated or intended in this message (or responsible for delivery of this message to such person), or you think for any reason that this message may have been addressed to you in error, you may not use or copy or deliver this message to anyone else. In such case, you should destroy this message and kindly notify the sender by reply e-mail.
Thanks for popping in to share that information here Rexford.
Looks like your email signature came through when you replied via email! You can remove that if needed - quick Peek video here if you need help.
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