video publishing issues with video encoder

Sep 01, 2011

I'm trying to break down a 38 min video (mov) into smaller pieces - modules.  When I tried to publish the core video, which is just shy of 10 minutes in length, it said it published successfully. However, when I view the video, it has been condensed to 20 seconds in length.   It just fast forwards at a crazy pace. 

Any help is greatly appreciated.

2 Replies
Brian Batt

Hi Christy & welcome to Heroes,

It sounds like the MOV file was created with a proprietary codec that is causing the issue.  See the link below for a possible solution:

http://www.articulate.com/support/video-encoder09/kb/?p=64

If you continue to have problems, I'd recommend converting the file to an AVI and then reconverting it with Articulate Video Encoder.

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