Does Reply have size limitations?
Jan 23, 2019
By
Erin Mahabir
I've been trying and failing 3 times now to add and edit a video I recorded yesterday. I recorded my colleague speaking for 8 minutes with 2 phone cameras (a Huawei P20 Pro and an iPhone). The intention was to add the videos on tracks A and B respectively, edit down to about 3-4 minutes, having the ability to switch camera views.
EXCEPT... I can add the videos into the program, but when I go to Save, Replay completely crashes.
What's up?! Super frustrated at having wasted all this time.
Is there any other video editing software out there that is free? (we're a non-profit; we're not purchasing anymore software.)
3 Replies
Hi Erin,
Those videos sound well within the limits of Replay, so I can imagine how frustrating it must be. Does this only happen when saving, or are you able to publish once you've added those in?
With your permission, I'd like to take a look at your project file to investigate what's happening. Since you can't save the .replay file, I'd need to see the individual videos. You can share them publicly here, or send it to our team privately by uploading it here.
We’ll delete them when done troubleshooting.
Hi Ashley, thanks for the reply! I've been trying out 3 other (much more complicated) video editing software apps and it's taking so long to get this done!
The attachments are too big to attach here, so I've sent it through the second link you shared.
Thanks, Erin and I saw that Ryan grabbed your case and shared some additional information with you. I hope that helped - but let Ryan or I know if you have additional questions!
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