I recently updated to '13. When I go to do a screen recording, I follow the steps in the tutorial. However, when I click to turn on the cam, I don't see the screen settings window. My laptop does not have an internal cam so I have a Logitech C930e attached. The camera comes on, it records as expected, but it's hard to aim the camera without the preview. I can see a preview window in other programs I use, so I'm sure the cam is working. I checked and hardware acceleration is enabled.
So, Replay records utilizing your webcam, but you cannot see the preview/settings window? I've not heard of this issue before. It's not buried or hiding behind another window?
Can you slide the webcam slider off, then back on to see if the window appears?
Sorry to hear about your issue. First thing first, please make sure that you meet the System Requirements for Replay here. I would then make sure you had the latest Graphics Driver available. There may be a newer one available at the OEM sites like Intel, Nvidia, or AMD versus your computer manufacturer's.
After all of that, please see about running through the following. This usually resolves most issues. If you are still having problems, please see about submitting a Support Case so that we can take a closer look.
Hi, yeah, I tried the slider on/off, looked behind windows, rebooted, reattahed the cam, detached the cam, removed external monitors, etc. I'll go through the list you offered this afternoon. Since yesterday it's gotten worse...Replay won't open. I had this issue last week but the update #3 seemed to fix it. Unfortunately it's back. When I launch Replay I get the splash screen but then the program terminates. It is an older system so that may be the issue. I think the next step may be to reformat my drive and reinstall everything... I'll let you know what I discover.
Well, I'm totally mystified, baffled, and flummoxed! Today everything is working as expected! The only setup change is I'm on a different external monitor. So I'm holding off on reformatting and reinstalling everything.
I am having difficulties get Replay to initialise the webcam on my imac. I've updated the software and checked that 3D acceleration is on, but can't get the webcam on/off toggle to work. Anything else I should be doing?
I am experiencing the same issue with my inbuilt webcam. Haven't been able to select it with the slider since the last update of Replay. Haven't had an issue before that.
My version of Replay is Update 3: 1610.2715
My laptop is a high end gaming laptop, so definitely meets the specs required by Replay.
I've realised that my camera was turned off on my laptop and I have fixed that now by pressing Fn F6. Problem solved :) and not a problem with the latest update of Replay afterall.
11 Replies
Hi Barry!
So, Replay records utilizing your webcam, but you cannot see the preview/settings window? I've not heard of this issue before. It's not buried or hiding behind another window?
Can you slide the webcam slider off, then back on to see if the window appears?
Hi Barry,
Sorry to hear about your issue. First thing first, please make sure that you meet the System Requirements for Replay here. I would then make sure you had the latest Graphics Driver available. There may be a newer one available at the OEM sites like Intel, Nvidia, or AMD versus your computer manufacturer's.
After all of that, please see about running through the following. This usually resolves most issues. If you are still having problems, please see about submitting a Support Case so that we can take a closer look.
Always Happy to Help,
Adrian
Hi, yeah, I tried the slider on/off, looked behind windows, rebooted, reattahed the cam, detached the cam, removed external monitors, etc. I'll go through the list you offered this afternoon. Since yesterday it's gotten worse...Replay won't open. I had this issue last week but the update #3 seemed to fix it. Unfortunately it's back. When I launch Replay I get the splash screen but then the program terminates. It is an older system so that may be the issue. I think the next step may be to reformat my drive and reinstall everything... I'll let you know what I discover.
Thanks for all the help!
bj
Sorry to hear about the difficulty, yeah, let me know where you stand when you get caught back up
Well, I'm totally mystified, baffled, and flummoxed! Today everything is working as expected! The only setup change is I'm on a different external monitor. So I'm holding off on reformatting and reinstalling everything.
I'll keep you in the loop!
Bj
Oh, I would too. Thanks for the update Barry!
I am having difficulties get Replay to initialise the webcam on my imac. I've updated the software and checked that 3D acceleration is on, but can't get the webcam on/off toggle to work. Anything else I should be doing?
Hi Li! Did you go through the troubleshooting steps that Adrian shared above? Does your camera work outside of Replay?
I am experiencing the same issue with my inbuilt webcam. Haven't been able to select it with the slider since the last update of Replay. Haven't had an issue before that.
My version of Replay is Update 3: 1610.2715
My laptop is a high end gaming laptop, so definitely meets the specs required by Replay.
Any assistance would be great.
Hi,
I've realised that my camera was turned off on my laptop and I have fixed that now by pressing Fn F6. Problem solved :) and not a problem with the latest update of Replay afterall.
Cheers!
Chris
Glad you were able to get to the bottom of it Chris and I appreciate you popping in to share your solution with the community.
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