I was creating a quick tutorial today and after publishing I noticed my mouse pointer wasn't in the right spot at all when viewing the video. Is this a known issue and is there a fix?
Sharing your frustration on this. I'm on a Windows 10 which does not appear to have a 1600 x 900 option. I've got two Acer EB243YU 23.8 LED LCD Monitors. I set the display to show only on Monitor 1 and reduced to 1440 x 900. Image is not as clear as it needs to be for the project.
When publishing a 1 - 2 minute test, Replay is stalled on 0% for about 6 minutes now at this point. Happy to learn more about how you got this to work. (Correct mouse, clear image, etc.)
Since there is no mouse highlight or click tracking, I used the PC settings that allow me to hit Ctrl and get a little hoop to hone in before I click. Hope that helps!
Quick update - when I change my display settings back to Extend Displays (to both monitors) and back to highest res on 125% zoom, suddenly the publishing works!
I have a dual monitor setup on Windows 10 with an extended desktop display spanning the two displays. The main display is 1920 x 1080 and the second display is 1900 x 1200. Even when changing the display setting to 1600 x 900 on either monitor I still get the displaced mouse cursor. I also tried changing the Windows text/app size from 125% to 100%, but even that didn't help. Is there a reason why Articulate Peek 360 or Replay 360 can't capture 1920 x 1080 screen resolution? most of the monitors around me, including in our Media Lab (Univ. or Penn) are default 1920 x 1080 resolution. I'm new to Articulate 360 and would appreciate knowing exactly what displays you guys are using with Windows 10 that can handle to resolution reduction solution so flawlessly.
Never mind. I figured out what needed to be done. I had to set my second monitor to 1920 x 1080 at 125% like my main monitor. Originally the second monitor was set to its factory resolution of 1900 x 1200 at 100%. Ugh!
I'm having this issue as well. Initially, the mouse was displaying/interacting in the wrong area, then found this thread and changed resolution to 1600x900. After that change, the mouse is in the right place, but the window area settings are wrong (see attached image).
I've had this issue since I first tried recording a project in Replay 6 months ago. I tried the solutions above but ended up giving up and trying something else. Now that an update was available I thought I'd try again. Frustrating that it's still the same.
If you've already gone through the solutions above and are still running into trouble our Support Team is only an email away! We're happy to keep troubleshooting with you one on one.
No - I did what Mario mentioned, earlier in the thread, and set both monitors to 1920 x 1080 on 125%. When that did not work, I then set the text/app size to 100% and still could not get results.
I then noticed that generally, no matter which size I am using, the screen will record an area larger than what I set it to and then also show the red line where the 'frame' was.
My computer does not have a 1600 x 900 option, which others have said does the trick. How can I scale down on Acer EB243YU 23.8 monitors with default 2560 x 1440 resolution? (I'm very lucky to have this setup otherwise!)
This is almost a deal breaker for us, since we intend to do many screen recordings as part of our new training initiatives. Storyline has been great, but Replay is not supporting our needs.
Nick - I keep getting this as well. To work around it, I put windows up on the screen to see exactly where the recording was actually setting the frames. Then I extended the window I wanted to record to those limits. However, once done, sure I got the whole screen to fill in right . . . but then I ended up with the 'invisible' frames in a bold red lines.
Hi Dayle. I'm sorry you're having trouble getting the quality of screen recording that you need. We're happy to talk to you about what your setup is and to see if we can help! If you'd like, feel free to start the conversation here.
By following the directions to disable UAC, I set my window to 1600x900, disconnected my 2nd monitor (I'm on a laptop), rebooted my machine, and everything seemed to work. Glad it worked, but let's be honest, that's a pretty crazy pain in the butt compared to similar tools.
Thanks, Nick for sharing those steps and letting us know it worked for you. Our team still has our eyes on this issue, but we haven't identified a software fix for it yet. We'll keep folks posted here as soon as we have info to share!
I am also having this issue but my "solve" has been different. I have a doublewide monitor with native resolution 3440 x 1440. Reducing the graphics to 1600 x 900 destroys the resolution so that's not an option. I typically use a 125% zoom - reducing to 100% resulted in Replay adding space to the recording screen. After restarting the program, it seems to be working correctly and have fixed the mouse movements. Pro tip for others having this issue: work in small filming increments and don't use the pause button. For some reason restarting the recording expands the filming window.
Did this ever get resolved? I made a Replay video and the mouse is not where it is supposed to be when I view my video. How do I fix it? (if it's a screen resolution thing, do you have a step by step guide on what to do?)
This is still an open issue with our team when you are recording a screen recording in Replay 360 in high resolution.
If you're unsure how to adjust your screen resolution, you can find guidance here (we use it for Storyline 2, but it's still applicable) for your version of Windows OS on how to make this adjustment.
I adjusted it down to 100% but then when I did a recording of just a window, it did not record the actual window. It recorded part of the window and part of something else.
Heather, I'd be cautious about using the "REPLY" feature in the emails because it includes all your private contact information in your reply. You can always edit your post in the community and remove that stuff :-)
One of the "extreme measures" that our team has taken in the past is to change our screen resolution down to the lowest setting that still allows us to see the detail that's necessary. From that point, maximize your window so it fills the screen. Then use the feature that records the screen rather than recording a window.
I wish I would have seen this thread earlier. I had to re-record my screencast dozens of times to finally not flub up with my narration, only to realize when I finally played the good video back that the resolution was horrible and my mouse cursor was way off. I want to cry.
I also have dual monitors, so I'll try it again with my second monitor turned off to see if that helps, but I'm devastated I have to do it all over again.
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I ended up using 1600 x 900 to get the mouse work in the correct position and it worked.
Thanks for popping in to share what worked well for you, Jacqueline :)
Hi Jacqueline,
Sharing your frustration on this. I'm on a Windows 10 which does not appear to have a 1600 x 900 option. I've got two Acer EB243YU 23.8 LED LCD Monitors. I set the display to show only on Monitor 1 and reduced to 1440 x 900. Image is not as clear as it needs to be for the project.
When publishing a 1 - 2 minute test, Replay is stalled on 0% for about 6 minutes now at this point. Happy to learn more about how you got this to work. (Correct mouse, clear image, etc.)
Since there is no mouse highlight or click tracking, I used the PC settings that allow me to hit Ctrl and get a little hoop to hone in before I click. Hope that helps!
Quick update - when I change my display settings back to Extend Displays (to both monitors) and back to highest res on 125% zoom, suddenly the publishing works!
Any help on this is greatly appreciated :)
Thanks for sharing what you're running into as well, Chris.
This is still an open issue with our team. This conversation is attached so that we can pop in and share any updates with you here.
Hopefully, Jacqueline will be able to pop in and share some tips.
Does the mouse pointer work as expected if you adjust to 100% in your resolution?
I have a dual monitor setup on Windows 10 with an extended desktop display spanning the two displays. The main display is 1920 x 1080 and the second display is 1900 x 1200. Even when changing the display setting to 1600 x 900 on either monitor I still get the displaced mouse cursor. I also tried changing the Windows text/app size from 125% to 100%, but even that didn't help. Is there a reason why Articulate Peek 360 or Replay 360 can't capture 1920 x 1080 screen resolution? most of the monitors around me, including in our Media Lab (Univ. or Penn) are default 1920 x 1080 resolution. I'm new to Articulate 360 and would appreciate knowing exactly what displays you guys are using with Windows 10 that can handle to resolution reduction solution so flawlessly.
Never mind. I figured out what needed to be done. I had to set my second monitor to 1920 x 1080 at 125% like my main monitor. Originally the second monitor was set to its factory resolution of 1900 x 1200 at 100%. Ugh!
I'm having this issue as well. Initially, the mouse was displaying/interacting in the wrong area, then found this thread and changed resolution to 1600x900. After that change, the mouse is in the right place, but the window area settings are wrong (see attached image).
I've had this issue since I first tried recording a project in Replay 6 months ago. I tried the solutions above but ended up giving up and trying something else. Now that an update was available I thought I'd try again. Frustrating that it's still the same.
Hi Nick,
If you've already gone through the solutions above and are still running into trouble our Support Team is only an email away! We're happy to keep troubleshooting with you one on one.
Marco, glad that fix helped you out!
Hi Leslie,
No - I did what Mario mentioned, earlier in the thread, and set both monitors to 1920 x 1080 on 125%. When that did not work, I then set the text/app size to 100% and still could not get results.
I then noticed that generally, no matter which size I am using, the screen will record an area larger than what I set it to and then also show the red line where the 'frame' was.
My computer does not have a 1600 x 900 option, which others have said does the trick. How can I scale down on Acer EB243YU 23.8 monitors with default 2560 x 1440 resolution? (I'm very lucky to have this setup otherwise!)
This is almost a deal breaker for us, since we intend to do many screen recordings as part of our new training initiatives. Storyline has been great, but Replay is not supporting our needs.
Nick - I keep getting this as well. To work around it, I put windows up on the screen to see exactly where the recording was actually setting the frames. Then I extended the window I wanted to record to those limits. However, once done, sure I got the whole screen to fill in right . . . but then I ended up with the 'invisible' frames in a bold red lines.
Have you had any progress on this issue?
Hi no I have not been able to get a recording that was usable.
Hi Dayle. I'm sorry you're having trouble getting the quality of screen recording that you need. We're happy to talk to you about what your setup is and to see if we can help! If you'd like, feel free to start the conversation here.
By following the directions to disable UAC, I set my window to 1600x900, disconnected my 2nd monitor (I'm on a laptop), rebooted my machine, and everything seemed to work. Glad it worked, but let's be honest, that's a pretty crazy pain in the butt compared to similar tools.
Thanks, Nick for sharing those steps and letting us know it worked for you. Our team still has our eyes on this issue, but we haven't identified a software fix for it yet. We'll keep folks posted here as soon as we have info to share!
Thank you to everyone who shared their experience here.
I've recorded with dual monitors of the same size and resolution and Replay worked fine.
I started getting the same problem when I plugged in my laptop to my monitor.
It seems Replay doesn't like dual monitors with differing resolutions.
I fixed it by closing my laptop screen (folded/keeping the laptop closed) and only recording from the connected monitor.
It was nice to find a fix - not happy about the time wasted though.
Hope Articulate can get this fixed. It seems to be bothering a considerable number of users for quite some time now.
I am also having this issue but my "solve" has been different. I have a doublewide monitor with native resolution 3440 x 1440. Reducing the graphics to 1600 x 900 destroys the resolution so that's not an option. I typically use a 125% zoom - reducing to 100% resulted in Replay adding space to the recording screen. After restarting the program, it seems to be working correctly and have fixed the mouse movements. Pro tip for others having this issue: work in small filming increments and don't use the pause button. For some reason restarting the recording expands the filming window.
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Did this ever get resolved? I made a Replay video and the mouse is not where it is supposed to be when I view my video. How do I fix it? (if it's a screen resolution thing, do you have a step by step guide on what to do?)
Hi Heather and welcome to E-Learning Heroes :)
This is still an open issue with our team when you are recording a screen recording in Replay 360 in high resolution.
If you're unsure how to adjust your screen resolution, you can find guidance here (we use it for Storyline 2, but it's still applicable) for your version of Windows OS on how to make this adjustment.
I adjusted it down to 100% but then when I did a recording of just a window, it did not record the actual window. It recorded part of the window and part of something else.
Heather, I'd be cautious about using the "REPLY" feature in the emails because it includes all your private contact information in your reply. You can always edit your post in the community and remove that stuff :-)
One of the "extreme measures" that our team has taken in the past is to change our screen resolution down to the lowest setting that still allows us to see the detail that's necessary. From that point, maximize your window so it fills the screen. Then use the feature that records the screen rather than recording a window.
Thanks for the heads up! I edited it.
I think I just need to use Camtasia - stinks that it's another tool and costs more $$ ... but it's much easier to use!
I wish I would have seen this thread earlier. I had to re-record my screencast dozens of times to finally not flub up with my narration, only to realize when I finally played the good video back that the resolution was horrible and my mouse cursor was way off. I want to cry.
I also have dual monitors, so I'll try it again with my second monitor turned off to see if that helps, but I'm devastated I have to do it all over again.
If you can, just use Camtasia. So much easier to use.