Hi folks, why does my video clip, which plays properly when I upload it into storyline, turn upside down when I upload it to edit in Replay? How can I stop this from happening? Thanks, Paul.
Sorry to hear this – and I'd be happy to help you get that video clip to its correct position, Paul!
Let's start with these troubleshooting questions:
What version of Storyline/Replay are you using?
Where was the video created/recorded?
What is the file type?
Is this happening with all of your videos, or just this particular one?
Additionally, are you able to share the video file(s) here? Or, you can send it directly to our Support Engineers here if you prefer to send it privately. We'd love to take a look at the file to see what's going on!
Thanks for getting back to me Katie. I'm using the most recent version of both. I recorded the clip on my cell phone: an iphone 5. The file is .mov, which plays properly when i load it directly into storyline. This is the only clip I'm working on right now. I'll upload this file after dinner from another device. All the best, Paul.
Thanks so much for sending all of this helpful information, Paul! I see your submitted case (# 01195592) and have included all your answers there for our team to review. Our team will be in touch shortly, and I'll also be following the case!
Just wanted to circle back here that it looks like our team was able to help with the file issue. Please feel free to reach back out with any other questions, and good luck with your submission later today!
5 Replies
Sorry to hear this – and I'd be happy to help you get that video clip to its correct position, Paul!
Let's start with these troubleshooting questions:
Additionally, are you able to share the video file(s) here? Or, you can send it directly to our Support Engineers here if you prefer to send it privately. We'd love to take a look at the file to see what's going on!
Thanks for getting back to me Katie. I'm using the most recent version of both. I recorded the clip on my cell phone: an iphone 5. The file is .mov, which plays properly when i load it directly into storyline. This is the only clip I'm working on right now. I'll upload this file after dinner from another device. All the best, Paul.
Hi Katie, I just uploaded my .mov file and was given Case # 01195592. Thanks for working to resolve this issue, Paul.
Thanks so much for sending all of this helpful information, Paul! I see your submitted case (# 01195592) and have included all your answers there for our team to review. Our team will be in touch shortly, and I'll also be following the case!
Hi Paul,
Just wanted to circle back here that it looks like our team was able to help with the file issue. Please feel free to reach back out with any other questions, and good luck with your submission later today!
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