It seems that every time I am signed out from Articulate, I have to uninstall and reinstall the application just to sign back in because the app will NOT reopen once I've been signed out. Is there a setting that I am missing?
Once the Desktop app is reinstalled, try clearing your browser cache and restarting your computer before launching the Desktop app. You'll get prompted to log in from there.
Sent to support case. The app will not launch when it signs me out. I use Chrome and Edge both will sign in. The app will still not launch even if I go to the site directly and sign in.
This seems to happen when there is an update also. Whenever the Articulate360 app needs to update, I cannot simply open the app and update it. I have to uninstall the app then redownload to open and update. Is there a fix for this?
I'm sorry that you're still running into this issue. I see your support case, but it doesn't look like we received a reply after Darrell sent additional troubleshooting steps. Did you receive that reply?
Darrell is still available in your support case, so I'd recommend following up with him to share what steps you've taken so far.
4 Replies
Hi Ken!
Once the Desktop app is reinstalled, try clearing your browser cache and restarting your computer before launching the Desktop app. You'll get prompted to log in from there.
Also, can you log in to the Articulate 360 Dashboard without any issues in a different browser?
Connect with us in a support case so we can investigate further!
Articulate 360 Desktop APP: Running Diagnostics
Sent to support case. The app will not launch when it signs me out. I use Chrome and Edge both will sign in. The app will still not launch even if I go to the site directly and sign in.
This seems to happen when there is an update also. Whenever the Articulate360 app needs to update, I cannot simply open the app and update it. I have to uninstall the app then redownload to open and update. Is there a fix for this?
Hi Ken!
I'm sorry that you're still running into this issue. I see your support case, but it doesn't look like we received a reply after Darrell sent additional troubleshooting steps. Did you receive that reply?
Darrell is still available in your support case, so I'd recommend following up with him to share what steps you've taken so far.