Audio not loading to timeline, also timeline extends to the 1000s
Oct 16, 2020
I'm having trouble with some audio files and timeline issues that seem to be related.
As usual, I insert an m4a audio file into a slide in Storyline 360, but when it appears on the timeline for the slide, the audio doesn't become a part of the timeline, I get stuck on the message of "Loading audio". As far as I know, the audio file isn't corrupted, as all the other audio files I've inserted into the same slide and other slides are fine. I've tried inserting the m4a audio file from both my hard drive and OneDrive to see which one was causing trouble, but I still get the issue no matter where the audio file was saved.
Also, when I insert the audio file in the slide and as it sits there saying "Loading audio", the slide timeline extends past 19,000 seconds.
I've attached photos of what I'm seeing. I hope someone has the answer to this!
3 Replies
Can you convert the audio file to MP3 format? I seem to have the least issues in SL when I stay with that format.
I use the free tool AUDACITY for my audio tweaking, it can do this conversion for you.
Hi Jerry,
Sadly, no, converting the file to MP3 format did nothing. Still having the problem of the audio file still loading on to the timeline and the timeline extending past 14,000 seconds.
Thanks for the help!
Hi Michelle,
Thanks for sharing the details of what you are experiencing with your audio file.
I see that you were able to contact our support team as well and you are currently working with Renato.
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